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Frequently asked questions
Hi , I've just received my Durham XT, it looks beautiful, however ther are no fixing instructions and only 2 fixing screws, please advise Regards Mike
Asked by Mike Clark on 3 Jan 2024
Hello, Please email info@thesolarcentre.co.uk so we can send you a copy of the fixing instructions.
Hi, Could you please tell me if you sell replacements for just the opaque white plastic top for the Durham XT Solar Post Light .
Asked by Bern Smith on 18 Nov 2023
Sorry these parts are not sold as spares. If we can try and help, please email info@thesolarcentre.co.uk and our friendly customer service team will see if they are able to assist.
Can these lights be 'spiked' into the garden? I don't have any decking to fix the lights into, so would need to have a spike as you have for your London garden lights.
Asked by Jo Wright on 16 Nov 2023
Hello, No these need to be fixed to a hard surface, as they are too big to be spiked into the ground.
I am looking for solar powered lights for pathway to carpark for cafe, but these lights need to go off at close of business for cafe for environmental reasons, is there a clock timer that can be attached or do they have to be physically turned off each night ? Can you recommend another that might have that ability if not. Thank you
Asked by CPARK on 22 Sep 2023
Hello, Sorry these do only work on dusk to dawn basis. We do not have any lights which will switch off at a 'chosen time' I am afraid.
Hi I'm looking at installing this post light beside my parking bay, can these be bolted into a hard surface such as concrete or stone ? (Does the footing have holes to insert bolts ?)
Asked by Yon on 21 Jul 2023
Hi, the base does have the facility for bolt application, however these fixings are not included as we're unable to accurate cater to every possible surface our customers may want to install their lights without creating unneccessary waste.
Do these lights have only one LED LIGHT each please
Asked by Philip MC eleney on 12 Jul 2023
Good afternoon, Thank you for your question. Yes, they do.
We're is the switch to Turn on or off .
Asked by Irena on 27 Jun 2022
The switch is under the panel which is on top of the light.
What length of guarantee comes with these lights?
Asked by David Shoebridge on 7 Jul 2021
All of our lights come with a 12-months warranty.
Hi, do you have to screw these down into decking or will they stand up if sheltered from the wind? We do not want to screw the light into the decking as we are in a rented property and not sure we are allowed
Asked by Emily on 20 Jun 2021
These will need to be screwed down to decking or concreted in.
What is the diameter of the bottom plate with the screw holes. Looking to attach to 4inch wooden sleepers
Asked by David Philpott on 18 May 2021
The Diameter of the base is: 115mm
Is the light casing made of glass or plastic?
Asked by Linda Muir on 2 Apr 2021
It is made of metal and plastic.
Is the light cover glass or plastic?
Asked by Linda Muir on 28 Mar 2021
The light cover is plastic and the rest of the light is stainless steel.
Please can someone advise if, and how, these can be fixed to a block paving driveway?
Asked by Danielle on 17 Feb 2021
They can be cemeted or screwed down.
How do you change the batteries in solar light
Asked by Kevin McMeechan on 13 Nov 2020
The batteries are in the light head, you will need to remove the white battery cover unscrew the screws and remove and replace the battery.
Are the dimensions of the XT model the same as the previous tall durham post light? I have the older version and also wonder if the screw fittings will be identical so that I can swap for a newer model ? Many thanks
Asked by Alison H on 3 Sep 2020
The Durham is the same dimensions as before. 79mm across and 800mm high.
Are the lights warm white? If not can a warm white bulb be purchased.?
Asked by M cain on 9 Jul 2020
These are white colour. Sadly warm white cannot be purchased.
how do i get to the light switch you say its under the light head how do i open the light head
Asked by john on 18 Feb 2020
You just lift the top part off the top of the light and turn it over. So grab the silver ring under the solar panel and pull up.
What lumens are these?
Asked by Christine Blackburn on 22 Oct 2019
The lumen rating for the Durham is 12.
No batteries in box and no instructions to tell me where I can find the switches
Asked by Graham Chalmers on 25 Sep 2019
Hello, The batteries are in the light head already, thse are underneath the white battery cover. There is a slide switch on the underside of the light head, it will be marked as S = Summer setting and P = Power saving and the middle is off.
No batteries in box and no instructions to tell me where I can find the switches
Asked by Graham Chalmers on 25 Sep 2019
The batteries are located in the lightead already, they are underneath the white cap. The Slide switch to operate the light is also under the light head, there is markings of P/S for Standard and Power saving, the middle setting is off.
I just raised same sort of question as Mr Bezley and there are two nuts but it dies not say where to put them ? On the instructions the switches are described as S for standard P forPower Saving. BUT on the box the switches are described as automatic on/ off at dawn Which is it ? I assume the light bulb is already installed and hidden from view along with the batteries as nothing visible
Asked by Margaret Whittaker on 20 May 2019
As per instructions, the light attaches to a base plate which in turn must be attached to a solid surface e.g. concrete. S is standard and P is power-saving modes, the lights come on at dusk not matter which mode.
What lumens are these posts? Thanks.
Asked by Cristina on 1 May 2019
The Durham is rated at 12 lumens
Hello please can this be fixed on a soil not concrete floor?
Asked by Olu on 6 Apr 2019
Due to the height of the Durham Post Lights you need a solid base. Our smaller version the London Solar Post Lights have ground spikes for installing straight into the ground. Some customers have made a small concrete base and installed each light that way.
How do you erect this mystery product?
Asked by David Bazely on 4 Sep 2018
You can screw it down to decking or concrete.
When I said " How do you erect this product", I meant "How do you put it together"? There are only two holes in the base of the product and the plate but there are 6 items with screw threads and 4 nuts. Are these three different ways of fixing. Please explain by diagram.
Asked by David Bazely on 4 Sep 2018
The base plate has the two screws with bolts/nuts that go into the product then you have options of how you'd and what you'd like to fix it too. Additional bolts would be ideal for wood/decking. The long pin screws that have a right angle are ideal for concrete. Hope that helps.
Can these lights be used with a garden spike, and if so can you supply the spike?
Asked by Ricki Moran on 6 Mar 2018
The Durham is too tall to be used with a garden spike. Londons or Kodiaks are the tallest spiked post lights we offer.
Would you be able to provide me the lumens brightness that each light produces and the wattage generated for each light. Thanks
Asked by Duncan Devine on 21 Apr 2017
The Durham is rated at 12 lumens, I'm afraid I don't understand the 2nd part of your question.
I have bought a replacement head which came with no instructions. What is the difference between the two different settings?
Asked by Andy S on 30 Mar 2017
The P setting stands for Powersaving and will slightly reduce the brightness but double the runtime of the light at night. It's good to select this if the panel isn't in the best location or over the worst period of winter. The S setting is for standard mode and it will run on maximum brightness.
Hi, can I purchase replacement tops for these? X
Asked by Maddie on 7 Mar 2017
Yes, they are available here .
Can this light be screwed down to decking board ?
Asked by Lee on 12 Jun 2016
Yes
Can they be supplied by yourself wilth any form of motion or pir devise
Asked by Ian on 6 Jun 2016
We do not do this light with PIR detection built in. Very sorry.
Can a pir be fitted
Asked by Ian on 4 Jun 2016
No. This cannot be fitted with a PIR. Any modifications made to the unit will invalidate the 12 month warranty.
Could these be used in intense heat such as Canary Islands or North Africa
Asked by Andrew on 22 Feb 2016
Yes. We have had customers in Spain and Africa.
Are the batteries easily replaceable?
Asked by jack moore on 18 Jan 2016
Yes. The batteries are underneath the top and accessible after unscrewing a part.
How do these lights go into the ground? Do they have to be screwed in or can they be pushed in like many similar lights?
Asked by esther on 7 Dec 2015
These are screwed in.
So what is the brightness of these lamps? I cant make a purchase without knowing that, it quite fundamental! ;-)
Asked by Charlie on 29 May 2015
They are decorative lights roughly the equivalent of a 3w bulb.