Returns Policy

Unwanted Items

Our 30 day money back guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and in a re-sellable condition for a full refund. Usually we can not offer refunds on goods that have been returned which are no longer in a re-sellable condition, although there circumstances where we may offer a part-refund at our discretion. Please note that we are unable to refund the postage costs you incur when returning your order to us. Please see our Returns Procedure below to return your item.

Wrong Item Received

In the unlikely event that we send you out the wrong item please email returns@thesolarcentre.co.uk right away to request a return code. We will ask you to cover the cost of sending it back to us, but this will be refunded to you once it has been received by us. We will then send out the correct item to you at no additional cost along with a 10% off voucher code for future orders. Please do not open the display box the incorrectly sent product came in as this may affect your refund. Please see our Returns Procedure below to return your item.

Faulty Items

If your item develops a fault within 30 days of your purchase date you are entitled to a full refund or to have the item repaired or replaced. Items that develop a fault after 30 days of your purchase date will be repaired or replaced.

In the unlikely event that your item is faulty, please email returns@thesolarcentre.co.uk to request a returns code. We will ask you to cover the cost of sending it back to us in the first instance, but this will be refunded to you once your return is received by us and verified as faulty.

Please use standard 1st class postage and obtain Proof of Postage from the Post Office when you send your item. Proof of Postage is a free service that will protect you if your item goes missing in the post.

Please note that The Solar Centre will not take responsibillity for items that go missing in the post if you have no Proof of Postage for the item(s) you returned.

If you would like to return a faulty item, please follow the Returns Procedure below. Please allow up to 10 days for the returns process to be completed.

Returns Procedure

All returns need to be handled via email. Please email returns@thesolarcentre.co.uk to let us know that you intend to return an item. We will reply to issue a Returns Code - please ensure you receive this code before returning an item to avoid delays in the process. Please quote your original order ID number in all communication with us. If you have lost your Order ID please ensure you include your full name, addresss, contact number and details of the item in question

Once you have your Return Code simply write it down on a piece of paper and place it inside the box as well as writing it on the outside of the box, there is no need to include any other paper work.

Please note that our returns codes are only valid for 14 days from the date they were issued which gives you ample time to return the item(s) to us. Goods returned after this 14 day period will be dealt with on a case by case basis.

Please use standard 1st class postage and obtain Proof of Postage from the Post Office when you send your item. Proof of Postage is a free service that will protect you if your item goes missing in the post.

Please ensure that our address is clearly written on the Proof of Posting receipt and that our address is stamped by the post office stamp.

Please note that The Solar Centre will not take responsibility for items that go missing in the post if you have no Proof of Postage for the item(s) you returned.

Returns
The Solar Centre Ltd
Unit 5
Dencora Centre
Campfield Road
St Albans
AL1 5HN

We may ask you to send your item back by Recorded Delivery or Special Delivery, but we will agree this with you when you contact us to arrange your return. If you send your order back to us using premium postal services such as a Courier, Recorded or Special Delivery without us having requested this on email, we will only refund part of your return postage cost which will be no more than the standard first class rate for your package.

Items Returned Without A Returns Code

Please note that if you send an item back without contacting us first to obtain a Return Code we may not be able to take responsibility for your return. If we do receive your item without a returns code the return process will be delayed by up to 30 working days.