Contact Us

Where is my order?
Our long awaited Order Status Checker page is now live! Simply enter your Order ID or email address and delivery postcode and our system will tell you the current status of your order. Please note that if your order is in Backorder the delivery estimate is the only information we have at this time so we would kindly ask customers to check back nearer to that date rather than email in as we wont have access to any additional information. As soon as we get an update the Order Status Checker will be updated immediately.

Phone Lines Closed
We are currently receiving an unprecedented volume of customer enquiries. It is with regret that we have had to close our phone line until further notice. We apologise in advance to customers that prefer to call, but we are able to handle enquires much more efficiently when they are received via email. Please email [email protected] If your enquiry is urgent, please put the word urgent in your message, but please only do that if your enquiry is urgent as we have many customers waiting patiently in line.

Coronavirus Returns Delay
In light of the Government update on the 23rd of March, only our Warehouse Manager is allowed in to work with the rest of the SolarCentre team all working from home. Unfortunately we are unable to receive or process either unwanted or faulty returns or send replacements until our Returns staff can return to work once the lockdown has been lifted. Both our 30 day return period for unwanted items and our one year warranty for faulty items have been extended so customers will not be disadvantaged. The vast majority of orders are being despatched on time, but there maybe the occasional delay by a day or two. We thank you in advance for your patience and understanding.

Coronavirus Service Updates
Please click here for our Coronavirus Update page

The Solar Centre is an on-line business which has been carefully designed to provide a secure, informative and trouble free e-shopping experience.

Please note that our unit is not a retail premises and we are unable to receive customers in person.

If you have any questions, comments or suggestions please email [email protected]
Post SolarCentre
44 - 46 Coldharbour Lane
Harpenden
AL5 4UN

Trade EnquiriesTrade Enquiries
[email protected]