We ask you for personal information when you sign up to our newsletter, place an order with us, use our livechat service, interact with us via social media.
We want to offer you the best customer experience by tailoring the promotions and products that are most likely to be of interest to you. You can control how we use your data by contacting us. Remember we may not be able to provide some services you’ve asked for such as emailing you when a product is back in stock if you’ve denied us contact permissions.
We use your personal data to process any orders you make using our website. For example we may pass your details to a courier to allow us to deliver your order to you and to notify you of the delivery time.
You are free to opt out of us contacting you for this purpose.
We also use your personal data to protect you and our business from fraud and other illegal activities including fraudulent transactions.
We may also show you a list of items you’ve previously looked at when visiting our website in the past or based on your purchase history.
We may publish product reviews or Frequently Asked Questions based on your use of these website features.
We may also need to contact you about an order if there is a query with your address or an issue with a product you have ordered from us.
Whenever we collect or process your personal data we’ll only keep for as long as is necessary for the purpose of which is was collected.
When no longer required your data will either be deleted or anonymised for statistical analysis and forward business planning.
For example we’ll keep your order data for the length of any warranty period associated with the products so we can process any claims if required.
You have the right to request:
Please email [email protected] to request a copy of the information held about you.
Contacting the Regulator
If you feel that your data has not been handled correctly you can lodge a complaint with the Information Commissioner's Office. You can contact them by calling 0303 123 1113. Alternatively go to www.ico.org.uk/concerns.
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, no information on consumers who browse our Web page.
The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes.
The Solar Centre may send occasional emails to our registered customers, if you do not want to receive them in the future, please let us know by sending us e-mail at the above address. We do not send random marketing emails to personal email addresses (spam). If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. We do not send random marketing post to personal addresses (junk mail).
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.
Consumers can access this information by e-mail us at the above address.
Consumers can have this information corrected by sending us e-mail at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
The Solar Centre Ltd complies with the requirements of the Data Protection Act, 1998.