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Frequently asked questions
I bought these lights about 2 year ago but did not take them out of box until June this year and now they aren't working can you help
Asked by Jackie meldrum on 11 Oct 2023
Hi Jackie, sound like the battery may need a boost or a change. leave the lights out switched of for up to 5 days to regather a charge if not I would advise to open up the panel and cheange the battery
Do I need NiMH AA battery charger or a 900mAh one for the Elan solar copper pendant lanterns?
Asked by Angela on 19 Oct 2021
A NiMH AA battery charger would be compatible. However, the batteries can also charge through the panel.
Can you control at what degree of darkness they will light up, ie will they operate in twilight or only when there is no sunlight?
Asked by Richard on 16 Sep 2021
I am afraid this cannot be controlled or programmed, they will light up automatically when is gets to dusk.
Are these waterproof?
Asked by Paula on 17 Jul 2021
Yes, these lights are waterproof.
Hi, do the lights have an on/off switch and if so, where is this? I would like to hang the lanterns on a pergola. Also, what is the length of cable between each lantern? Many Thanks.
Asked by Yvonne on 4 Apr 2021
The on/off switch button is located on the solar panel. There are spaced about 0.5m apart.
What colour is the string lead?
Asked by Elizabeth English on 31 Mar 2021
The string comes in green colour.
What is the distance in cm between each light on the string? (Ie. Spacing distance?
Asked by Sarah on 22 Feb 2021
The lights are placed approximately 0.47cm apart.
How many batteries are in the panel? I have some from a different supplier with 1 x battery and they are so dim as to hardly be worth having.
Asked by David on 19 May 2018
Yes comes with one battery but a 900mAh and it will all depend on the size of the panel and settings to discharge the battery. I've not seen any feedback on them being dim. Our Lumify range has more batteries and a larger panel along with more modes including power saving for winter and USB back but only comes as a fairy light.
Hi, Is the solar panel fixed to the stake or can this be detachable? We would be looking to have the solar panel up high rather than on a stake in the floor. Thanks
Asked by Adam gray on 31 Mar 2018
The spike is part of the panel.
Hi, do the lamps plug into the solar panel. I have a special flap on the gazebo to the roof so wan to put the panel on the top then i don't have to feed 20 bulbs through?
Asked by Peter Richardson on 26 Mar 2018
The Elan range the panel is part of the string and doesn't plug in. Please have a look at our Lumify range which has a plugin panel and plugin battery pack here
Is it just a copper shaped pendant round the bulb, no plastic or glass?
Asked by Kirsty on 20 Aug 2017
That's correct.