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Frequently asked questions
Whats is the difference between the Elan and the other fairy lights?
Asked by lisa on 18 Oct 2023
Hi Lisa, the difference with the Elan and for example the Lumify fairy light range is they have a tube that stores the battery that can be USB charged and replaced
Are the bulbs removable and replaceable?
Asked by Anon on 18 Nov 2021
They are replaceable or removeable unfortunately
How well do these work in winter, eg for outside christmas tree? I'm in south of England! Thanks
Asked by Alex Russell on 6 Oct 2021
This unit will work for up to 10 hours from a full charge. The lights will work during winter if the panel is located in a clear, South facing location without obstructions.
How long is the cable?
Asked by Bryony on 26 Sep 2021
20 metres
Do you do the 100 and 200 with USB or is it only the 300.
Asked by Steven Limbrick on 24 Sep 2021
The 100 & 200 Elans do not come with USB chargeable function. The 100 Lumify do, please find the link for the white 100s here & warm white 100 here
Hi my fairy lights are not working, I've charged them but no luck, can I buy a new battery? I love the lights and I've bought loads of lighting from you and I don't want to get rid of the lights, thank you
Asked by Sarah Hart on 3 Sep 2021
You just need to replace the batteries that are located inside the panel with AA rechargeable ones, please.
Do these (or other fairy lights) come with a light coloured cable, rather than dark green/black?
Asked by Holly on 2 Sep 2021
I am afraid not. However, an alternative might be this unit, if you want multicolored lights: https://www.thesolarcentre.co.uk/products/Madison_Solar_Tube_Lights_Multicolour_200_LEDs-1044-77.html
I have just bought a set of solar lights but I am not sure, once I have charged them up, if I am meant to turn them on and off each day or whether I just leave them in the on position while they just recharge themselves the following day after they have run out each night.
Asked by Vicki on 19 Jul 2021
If the lights are left switched on, they will come on automatically once it gets dark. The batteries will charge while it is daylight.
Are these waterproof?
Asked by Louise Mccall on 4 Jul 2021
Yes, these lights are waterproof.
Are these lights made in the U.K.? If not, where are they made? I have bought so many solar lights, but they are not fit for the weather in Cornwall. Not a single one has even lasted a year...what a waste!
Asked by Caroline on 3 Jul 2021
All our lights are manufactured in China but to UK specifications. The Elans are rated IP54.
I don't want flashing lights can you have them Stay on without flashing Thanks
Asked by Joe Cottle on 25 Apr 2021
Yes, you can choose the static mode.
How do you change the rechargeable batteries
Asked by Mandy on 15 Feb 2021
These are based in the panel. Unscrew the back of the panel and the batteries are located there.
When these lights are on flash do the all go on/off/on/off or do they twinkle randomly on and off? If on/off/on/off can you suggest some solar ones that twinkle please?
Asked by Lucinda Bassett on 26 Dec 2020
They will flash on and off, not twinkle or fade.
Can the fairy lights be used in winter as Christmas lights. Will there be enough sun during the winter months to charge them? Thank you
Asked by N Campling on 20 Nov 2020
Our lights are designed to work in the UK weather conditions so can be used as Christmas lights, the run time/ brightness may be affected however by the lack of direct sunlight.
Is there an on off button?
Asked by harriette boyden on 16 Nov 2020
Yes the lights come with an On/Off button
Do squirrels eat the wires? We had other lights wrapped around our tree once and kept finding breaks in the wires. Any way to prevent this? Thanks
Asked by Melanie Morris on 8 Nov 2020
Yes the squirrels do eat the wires, we don't have any recommendations of how to prevent this.
Can these lights be left out over the winter?
Asked by Elizabeth Robinson on 18 Oct 2020
Yes they can be left out
Can these lights be sealed in a large bottle in the garden?
Asked by Andy on 3 Oct 2020
It would not be advisable as the panel is attached and cannot be detached.
Hi, what are the dimensions of the l solar panel?
Asked by Ellie M on 21 Sep 2020
Aproximately: Height: 9cm Width: 11cm Depth: 2.5 where the battery and spike attachment are.
Are the lights good in the winter or will the lumify ones be better
Asked by Sue cole on 27 Aug 2020
I would recommend the Lumify for longevity over winter.
How long is the cable from the solar panel to the first light?
Asked by Mark Plummer on 22 Jul 2020
2m of cable between solar panel and first LED bulb
What colour cable to these lights have?
Asked by Elaine Sinclair on 25 May 2020
Cable is green
Hi could these light be used in a den during the day if the solar panel was in sunlight? Is there an on off switch so they do t need to be on at night when we don't need them to be? Thanks
Asked by Mel on 4 Apr 2020
The lights will only work if the solar panel is in darkness. So if it is dark in your den but the panel is outside they will not come on. You can cover the panel to simulate darkness but you need to make sure this is uncovered when not in use during the day so it can charge.
Can the solar panel be attached to a fence? We don't have anywhere in our compact garden to position a stake (and the dogs will go pee on a stake, as they do with my plant pots)
Asked by Jules on 12 Feb 2020
These are for stake mountign only, however some customers have used found way of installing them to walls etc.
What colour temperature (Kelvin) are the 'warm white' LEDs? To be wildlife friendly I'd like them to be less than 3,500 Kelvin.
Asked by Ian Gordon on 11 Dec 2019
These are between 2,000 and 3,000 we have not had any reports of these disturbing wildlife, they are purely decorative.
Hi. Would these work in winter in london in a quite shady garden? Thanks
Asked by Adam on 28 Nov 2019
We would strongly recommend these to be in as much direct sunlight as possible so they can have the optimum charge/run time for you. The panel will need to be as south facing as possible. In a shaded garden you will find these will have a reduced run time as they do not have the back up USB charage or powersaving mode like the Lumify Range.
What time do these lights come on? I have some different ones and they don't come on til it's really dark which is annoying!
Asked by Danielle Steele on 30 Aug 2019
The lights come on when the panel is not receiving enough light to charge the batteries. Changing the angle of the panel towards the east will make lights come on earlier.
What colour is the cable on the Elan solar Warm White 200 LEDs?
Asked by Emma Drake on 26 Aug 2019
The cable is dark green.
What is the length of spacing between bulbs.
Asked by Rose on 5 Jun 2019
200 Superbright LED bulbs on a 20-meter string so just under 10cm per bulb.
What is the length of the lights please?
Asked by Naomi on 24 May 2019
200 Superbright warm white LED bulbs on a 20 metre string
Can these be fairly easily wrapped around a tree and is there much difference between the soft and bright set
Asked by Tish Orfeur on 10 May 2019
Yes, you can wrap them around a tree. Please make sure the wire isn't tight if wrapping around tree branches as this could snap the wires if windy. It's a personal choice is like warm white or white lights.
what colour is the coated wiring/string that light attached to?
Asked by helen on 22 Apr 2019
Dark green.
Can you buy a extension lead for these lights to make sure the solar panel is sited in the best place to catch the sunlight?
Asked by Michelle on 27 Mar 2019
We don't currently offer extension cables for the elan range.
Could you please give me an indication as to how long these lights last when stood out in the garden
Asked by Paul Knox on 11 Jul 2018
We'd expect at least 3-5 years. The batteries can be easily replaced too.
I have some very similar lights. Can I buy just the solar charger?
Asked by Iain Pringle on 26 Jun 2018
Currently, we don't sell the panel on its own and its very unlikely ours would fit another brand. If the lights are designed by us then please contact us to see if we can troubleshoot and help.
We have 3 sets of these lights but it seems that they are not designed to allow you to replace the batteries. Is this correct?
Asked by Helen Catt on 30 Mar 2018
You can replace the batteries on our Elan range.
If the sun doesn't shine enough can you remove the batteries, charge them in a battery charger and then replace them? Also, do you know when you're getting them back in stock?
Asked by Sarah on 29 Nov 2016
Yes, they're standard rechargeable AA batteries inside the solar panel - they should be in late this week or early next week.
What does the solar panel look like,how much cable between charger and first light?
Asked by Chris Hunter on 23 Oct 2016
We have just updated the page to include the panel image. See small images next to the large product image at the top of the page.
Hello - how do these compare to the Lumify ones?
Asked by James on 22 Oct 2016
Two main differences are that the ELAN lights don't have USB top up and the panels charge less than the Lumify fairy lights.
Are these LEDs the same size as the Lumify ones? Thanks
Asked by Merle on 21 Oct 2016
The LEDs are the same size as the Lumify version.