Frequently asked questions
Hi there How long is the guarantee on the London solar lights please? Thankyou
Asked by Meryll on 16 May 2015
All solar lights have a 12 month warranty.
Is the London Solar Post diffuser made of plastic or glass?
Asked by Graham Degg on 5 Apr 2015
Plastic.
Hi - What's the difference in light output / lumens / brightness between the London and mini London lights? Thanks
Asked by Jonathan on 22 Mar 2015
Each light is half as bright in the Mini London size.
Are there any solar path lights that really work in the winter?
Asked by Peter Halford on 31 Jan 2015
Most path lights will struggle in winter due to the size of the solar panel and where it is located. If you have an ideal location for the solar panel and it is getting direct sunlight then it should work.
Can you buy solar powered to bring indoors in the event of power failure?
Asked by John woodcock on 10 Jan 2015
You can. I would not recommend these lights for that purpose.
What is the warranty ?
Asked by Gareth Jones on 12 Dec 2014
You have a 12 month warranty from date of purchase.
Can you confirm what type of batteries they are? Are they AA or AAA? thanks
Asked by James on 20 Oct 2014
It is AA rechargeable batteries.
Hello, are they motion sensored?
Asked by Louise Cobham on 6 Oct 2014
These are not motion sensor activated. They will turn on at dusk.
Once charged, is it better for the solar batteries to leave the lights on all the time? Can they be turned off for days and weeks without affecting the battery?
Asked by Mrs Margaret Noble on 5 Oct 2014
It is better for the lights to be left out in the sunshine and left on. The solar panel will still charge the batteries even if the unit is switched off.
Are they waterproof or will the rain affect them as with some others
Asked by paul on 28 Aug 2014
They are IP44 water-proofed. You can use these in the garden but do not install near constant running water.
I have purchased 6 of these lights over the last 9 months but two of these do not hold the charge . I have followed instructions regarding switching off to recharge but still not working.
Asked by Valerie Gunning on 10 Aug 2014
Please contact the friendly team to go through some troubleshooting regarding the two tops.
Where is the solar panel on the London solar post light.
Asked by Malc Tomlinson on 26 Jul 2014
The Solar Panel is located on to of the post.
Where is the solar panel on the London solar post light.
Asked by Malc Tomlinson on 26 Jul 2014
The solar panel is on the top of the post.
I need six lights that I can bolt to a patio wall- ie with a round base and not a spike. About 12" tall.
Asked by John F. Wolfe on 3 Jul 2014
You can screw these down on to a patio wall if you remove the spike. The screws to do this are not provided in the box.
What are the ground stakes made of? The ground next to our driveway is very hard and stoney, so plastic stakes break - I'm looking for lights with metal stakes (or something hard and durable)!
Asked by Peter on 23 Jun 2014
They are metal spikes.
Can the london post lights be charged via USB and if not can you charge them manually in a battery charger?
Asked by matt on 9 Jun 2014
You cannot charge these via USB. You can remove the batteries and charge them manually.
could this product works in winter (as per durham model)?? how many lumens could be made a singolar light ???
Asked by cristian on 28 May 2014
This light can work in winter providing it has a great location. It will not work for as long as it does during summer.
Please can you tell me what the height of the light is above the spike. Thanks
Asked by Maz on 27 May 2014
The lights are 400mm tall above the spike.
What is the diameter of the ground spike at its widest? I'm trying to work out if these could be placed on decking by dropping the spike into a suitable diameter hole. Thanks
Asked by Simon Judd on 11 May 2014
These could be dropped into a custom made hole in decking but would not be very stable as the stake is not supported all of the way down.
Are the SMD bulbs replaceable? Is it easy to purchase from shops?
Asked by Yosh on 11 Feb 2014
You cannot replace the SMD bulb and shouldn't need to as it will last a long time. The only thing you will need to replace is the 2 x AA batteries. You can buy a replacement top here: here if you want a new top.
Can I put more power full mAh NiMH batteries ?
Asked by Max on 2 Feb 2014
You could use more powerful batteries but it would not be recommended as the solar panel is designed to fill the current battery. You may find the solar panel won't be able to fill the larger size battery which will lead to wear and tear on your battery.
Where is the bulb? I received a pair of lights for Christmas and can only see the batteries - the light diffuser section is empty!
Asked by jenny milledge on 27 Jan 2014
The bulb is a cutting edge SMD bulb. If you remove one of the "tops" from the lights and put it solar panel down on a flat surface and flick the switch on the SMD in the centre of the light will illuminate!
Is the solar panel integrated in the lights or is mounted elsewhere with a cable to the lights please?
Asked by Stephen on 23 Jan 2014
The panel is located on the top of each light. For products with a remote panel you've got a couple of options, either the pathway posts or the glow posts .
Are the batteries replaceable when they eventually run out?
Asked by Kath on 23 Jan 2014
Yes, they're standard rechargeable batteries that can be easily replaced.
Are the batteries still able to be charged by solar on a cloudy or dull day?
Asked by Helen on 23 Jan 2014
Yes, while there will be an inevitable drop in performance they will still work and we've had good runtime over winter.
Can these be fixed by screw to decking?
Asked by Christen on 23 Jan 2014
No, the Durham is the best option for this. It's the same style but taller and can be easily screwed to decking.