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Frequently asked questions
Our beautiful lights were in perfect working condition but now have failed to come on? They are fully charged suggestions please
Asked by Pat Honey on 22 Dec 2023
Please can you try the following test for me and email me back to let me know what happened step-by-step. That way we can diagnose the issue quickly and easy and either replace the part or if you are outside the warranty period, send you a link to which part you need. 1: Turn lights off at the switch in the tube 2: USB charge the tube for 30 minutes. (check to see if light in tube lights red or green. If the charge indicator light does not illuminate you may have a tube fault) 3: Reconnect tube to the light string and solar panel during the day 4: Check the charge indicator light inside the tube is glowing red or green with the solar panel connected during the day. (if the charge light does not light have a solar panel fault) 5: Disconnect the solar panel to see if the lights then come on (if not you may have a string fault. Please feed length of string through your hands checking for damage) When testing lights for the first time please make sure you are testing these in the dark or with the panel face down. Lights will not work if the panel detects daylight/artificial light.
Can they flicker between the 3 different whites all at the same time, or is it just one white for all no matter which mode/pattern is selected until a new selection is made?
Asked by Tony Fisher on 20 Dec 2023
Hi, depending on the mode, they may be able to flicker between colours or have more than one colour at a time.
Do these lights come with gutter clips or do you sell those separately?
Asked by Alison Harper on 2 Dec 2023
Sorry, these do not come with gutter clips and we do not sell them on our site.
What's the horizontal length of the lights, as I need to know how many I will need to buy in order to cover the front of my house which is approximately 10m?
Asked by Kate on 15 Nov 2023
Hi Kate, the 300 is 11m long and 100 is 4m
When you say the icicle string length is 11m, is that the total length of the string including all the vertical drops or just the horizontal length?
Asked by Richard Jenner on 26 Nov 2021
Yes that's correct
Do you sell clips which could attach the lights to fencing?
Asked by Jacqueline Edgar on 17 Nov 2021
we don't unfortunately
How do you hang the lights? Do they come with some kind of clip that will allow hanging from the outside rain guttering for instance?
Asked by Neil Jones on 14 Nov 2021
They do not come with clips. You might need to use cable ties to secure them.
How long is the string of lights?
Asked by Mamta Patel on 7 Sep 2021
Icicle string length is 11m