Question 1

Do you supply new batteries for your outdoor solar lights. If not can you tell me the battery type and numbet. Rob

Accepted Answer

Hello, we do yes, for the Lumify lights you will need the 18650 2600mah battery

Question 2

Hi. Can you please remind me of what the letters mean on the unit?

Accepted Answer

Hi, Thank you for your question, if you are refering to the P & S settings P = Powersaving - This will help the lights run for longer in the winter without the real need for USB backup. Recommended for Winter. This dims the lights a fraction. S = Standard. We suggest this setting is used in summer. This will run your lights at full capacity. We recommend this in setting in Summer. However as Lumify has the USB backup charge, if you wanted to use them at full power you would just need to top up with charge.

Question 3

Hi. I have the same issue as Mark Eastburn question of the Feb 20, 2023. Could you email me the 5 step trouble shooting process please. Thank you

Accepted Answer

With Lumify we try to establish which part has failed and replace that part rather than ask customers to take everything down and return it for testing. Please can you try the following test for me and email me back to let me know what happened step-by-step. That way we can diagnose the issue quickly and easy and either replace the part or if you are outside the warranty period, send you a link to which part you need. 1: Turn lights off at the switch in the tube 2: USB charge the tube for 30 minutes. (check to see if light in tube lights red or green. If the charge indicator light does not illuminate you may have a tube fault) 3: Reconnect tube to the light string and solar panel during the day 4: Check the charge indicator light inside the tube is glowing red or green with the solar panel connected during the day. (if the charge light does not light have a solar panel fault) 5: Disconnect the solar panel to see if the lights then come on (if not you may have a string fault. Please feed length of string through your hands checking for damage) When testing lights for the first time please make sure you are testing these in the dark or with the panel face down. Lights will not work if the panel detects daylight/artificial light.

Question 4

Hi I'm a bit confused , are these lights a mixture of different shapes ?

Accepted Answer

Hi Pat, Each set contains 20 bulbs made up of 5 different styles of Edison bulb (Tubular, Pear-Straight, Candle, Straight-Tapered and Arbitrary). Hope this helps.

Question 5

Have this set of lights. Already had one replacement solar panel. Now gone faulty again and not charging battery. Bought replacement battery to confirm that was not the issue. Charged with usb and Ok. Run lights when charged but then panel does not recharge. No charge light showing when panel plugged in? What are your suggestions, thank you 🙏

Accepted Answer

We have a 5-step troubleshooting process for our Lumify lights, this helps pinpoint where the fault lies. I have got our customer service team to give you an email with these troubleshooting steps.

Question 6

I'm undecided between two optioms - which gives the brighter light:these Edison bulbs or the Lumify USB Solar Vintage Bulb Lights?

Accepted Answer

All the festoons are decorative, so will roughly give the same amount of light.

Question 7

Does the 20 lamp string have a larger battery and last as long last the 10 lamp string on a full USB charge?

Accepted Answer

Both units will hold this battery

Question 8

Can you choose the bulb shape you receive?

Accepted Answer

No sorry, the lights come with all the shapes mentioned pre-installed.

Question 9

Can the lights be switched on without it being da. Running off the battery?

Accepted Answer

The lights will work when connected only to the tube, but we do not recommend that.

Question 10

How long (in hours) will they run for from a full charge ?

Accepted Answer

from up to 10 hours

Question 11

Hello Do you sell an extension lead for the solar panel? Thanks James

Accepted Answer

I am afraid not. We do not have an extention cable for this unit.

Question 12

What size are the bulbs?

Accepted Answer

There are 5 different bulb shapes. The size of the bulbs is between 10cm and 15cm long.

Question 13

Hi. Are the bulbs glass or plastic please? Thanks

Accepted Answer

There are made of plastic.

Question 14

Hi, can the 14m length be made shorter? Or are the lights available in smaller packs?

Accepted Answer

It cannot be shorter. Please look into these lights instead https://www.thesolarcentre.co.uk/products/Lumify_USB_Solar_Vintage_Bulb_Lights_Set_Of_10-809-77.html The length of the cable is approximately 9m.

Question 15

Are the bulbs waterproof preventing water seeping into the bulbs? Does the products guarantee cover damage from water leaking into the bulbs?

Accepted Answer

The lights are waterproof and suitable to be used outdoors during winter. They come with a 12-month warranty.

Question 16

Are the bulbs glass or plastic?

Accepted Answer