Frequently Asked Questions - Lumify USB Solar Christmas Icicle Lights - 300 LEDs

Please can you try the following test for me and email me back to let me know what happened step-by-step. That way we can diagnose the issue quickly and easy and either replace the part or if you are outside the warranty period, send you a link to which part you need. 
1: Turn lights off at the switch in the tube
2: USB charge the tube for 30 minutes. (check to see if light in tube lights red or green. If the charge indicator light does not illuminate you may have a tube fault)
3: Reconnect tube to the light string and solar panel during the day
4: Check the charge indicator light inside the tube is glowing red or green with the solar panel connected during the day. (if the charge light does not light have a solar panel fault)
5: Disconnect the solar panel to see if the lights then come on (if not you may have a string fault. Please feed length of string through your hands checking for damage)
When testing lights for the first time please make sure you are testing these in the dark or with the panel face down. Lights will not work if the panel detects daylight/artificial light.

Hi, 

depending on the mode, they may be able to flicker between colours or have more than one colour at a time. 

Sorry, these do not come with gutter clips and we do not sell them on our site. 

Hi Kate, the 300 is 11m long and 100 is 4m

Yes that's correct 

we don't unfortunately 

They do not come with clips. You might need to use cable ties to secure them. 

Icicle string length is 11m