Frequently Asked Questions - Onyx DualWhite Solar Brick Light

Question:

How do they receive enough sunlight with the solar panel being flat/flush to the floor surface, as opposed to an angled panel facing the sun directly
By Ian on Nov 23,2023

Answer:

We recommend these lights in driveways and this would ideally be in an open area which access has direct sunlight, so no overhanging trees/bushes, this is how they would receive the sunlight. We do not recommend them being placed into brick walls with no access to direct sunlight. 

Question:

Can these be placed upright in brick pillars facing 120 degrees South-East and still work?
By Mike on Sep 23,2023

Answer:

Personally, I would avoid this as the panel is integrated, so if they are upright they may not receive as much direct sunlight as they may require. If you do wish to install them this way please make sure that they are in as much direct sunlight as possible. Please note that any shading on the panel will not enable these to run for as long as advertised.

Question:

Can you buy spare parts for these or do you need to purchase the whole thing
By ROY CURTIS on Aug 21,2023

Answer:

The spare parts for all of your purchases can be seen in the "Spare Parts" tab, within your order history. 

This can be accessed by logging into your account. If you have not registered for an account yet, please do so using the email you have used to place the order. 

Question:

Once these units have been in direct sunlight for their initial charge, do they need to be in permanent direct sunlight to charge in normal circumstances? As an example, if they were only to receive sunlight for the morning, would they still provide 12 hours of light from dusk?
By Andrew Almond on Mar 3,2022

Answer:

As long as they are in a south-facing position, they will come on however in winter it will come on for less than 12 hours as we don't get much sun then. 

Question:

Does the pack comes with 2 lights?
By Paola Medel on Nov 7,2021

Answer:

This is a one pack item. 

Question:

Hi How do you charge these before use ?? Thanks
By Jason aggus on Oct 31,2021

Answer:

you can charge these in sunlight for 3-5 days while switched off 

Question:

If these are designed to fit into a space for a brick (or block in a driveway) what are the screws supposed to fix to?
By Graham dawson on Aug 30,2021

Answer:

The screws are there so you can get to the batteries to replace them. 

Question:

Hi, how easy is to replace the battery is needed and does it store solar energy so that it light up on a cloudy day. Thanks
By Anonymous on Aug 20,2021

Answer:

The unit would be able to charge if it is placed in direct daylight.

The batteries are inside the unit and can easily be replaced. 

Question:

How long is the runtime of these light in summer and winter?
By Gabriel on Jun 6,2021

Answer:

The run time is up to 12 hours from a full charge. 

Question:

How does this compare with the Paverlights you also stock? Would be nice to see a video of these similar to the Paverlights for comparison, better still with the differing light bricks side by side?
By Jonovich on May 25,2021

Answer:

These are different to the Paverlight as you can choose either White or Warm White and they also have a power saving mode which will help them throughwinter, which the Paverlights do not. 

Sadly as much as we would love to produce multiple videos for comparison this is just not feasible as we do not have the capacity to film these videos. 

Question:

I have used other solar type lights and they do seem to only have a 2 year or so lifespan - how long would you say these last - or are there parts that can be replaced in them to continue their life?
By Lynn Hotham on May 20,2021

Answer:

We expect our products to last for a minimum of two years, but this varies depending on the location, installation and the customer

Question:

Hi what is there up rating and is the light off them a warm white or a bright whit
By Diarmaid on Apr 14,2021

Answer:

There is no up rating on these lights I am afraid, they light up around the middle and they are good for marking out parking spaces. The switch inside says W and WW you just choose the colour you would like. 

Question:

What type of battery is installed - their Voltage and mAh?
By Iain on Mar 30,2021

Answer:

2 x Ni-MH batteries, 2000mAh, 1.2voltage.

Question:

Hi, could these be installed into a vertical wall as brick lights (would the solar power panel work) ?
By Ziuta on Feb 21,2021

Answer:

We do not recommend these going vertically into a wall, as the panel is on top of the light, so it may not get the sunlight it needs. 

Question:

Can one switch them off at night to preserve the battery power whilst charging in the day Also how many Lumens of light does it emit.
By M Stevens on Jan 28,2021

Answer:

You can turn these off at night, but you would need to unscrew the light which would be quite time consuming. The light does not have a lumen level but is good at marking out parking spaces. 

Question:

Hello I would like to mount these in front of house signs in a planting bed, cab they be sunk into soil instead of it's intended use in a brick driveway?
By Georgina Wilford on Jan 2,2021

Answer:

These are just recommended for brick driverway. 

Question:

Does this turn itself on in when dark on turn its self off when light at sunrise?
By Matt Rounding on Oct 18,2020

Answer:

Yes

Question:

Could these be used in a vertical brick wall?
By Mohammed Saheed on Oct 16,2020

Answer:

we do not recommend this as light needs to be able to get to the solar panel 

Question:

Would these take the Wight of a car?
By Graham Roberts on Sep 6,2020

Answer:

Yes, these can be driven over.

Question:

Can I use these lights to replace old brick lights in a wall, the bricks are of standard size. I have measured the opening and they will fit? Thank you
By Kevin Cluley on Aug 8,2020

Answer:

I would not use these in a brick wall as the panel is on top of the lights so if they are in a wall they may not receive the sunlight they need. 

Question:

What is the approximate life span of product
By Ian Harrison on Jul 29,2020

Answer:

After about 2 years we would suggest changing batteries and the LED' should last around 80,000 hours. 

Question:

Could you use this on a Brick wall?
By Dee on Jul 19,2020

Answer:

We would not recommend this has the panel is on top of the light and would not get the direct sunlight they need to charge. 

Question:

Hi , can these be mounted in a vertical wall ?
By Gav on Jul 2,2020

Answer:

We would not recommend this as the panel is on top and will need direct sunlight and may not get this if positioned that way. 

Question:

Does this light have a motion sensor option?
By Ruth on Jun 20,2020

Answer:

Unfortunately this product does not have a motion sensor option.

Question:

Should these lights work straight after installation or do they need a number of sunlight hours to charge up to begin working?
By Kay Faulkner on Jun 11,2020

Answer:

They should work after 3 days of charging before installation.

Question:

Could you tell me how this is fixed in the ground, does it come with a case to screw into and what is the lifespan of the product
By Kay on Jan 25,2020

Answer:

You would install your Onyx as you would any other paving brick.