Frequently Asked Questions - Sherpa Solar Step Lights (Set Of 4)

Question:

Hi – are these lights available in black?
By Grant on Dec 21,2023

Answer:

Not at this time, but I will pass this onto our production team.

Question:

Hello. What is the IP rating of these lights please?
By Ashok Kumar on Dec 10,2023

Answer:

The raiting for these lights are IP44

Question:

What is the specification of the rechargeable batteries please and confirm they are replaceable
By Richard on Dec 9,2023

Answer:

1 x AAA rechargeable battery included and is easily replaceable

Question:

Can these lights be stuck on rather than screwed as looking for lights on our decking and caravan don't want to d Drill into the van if I can avoid it thanks
By Chris Biggs on Sep 21,2021

Answer:

We would not really recommend sticking them down as any adhesive product may become loose over time and the lights may then fall off the surface and crack and get damaged, which sadly wouldn't be covered under the warranty. 

Question:

Are these warm light or cool white light?
By Eric on Aug 26,2021

Answer:

they are natural white 

Question:

Can they be turned on/off manually so that the lights can just be switched on when they are needed? We think it's important not to light sky at night/garden when not in use.
By Colette L Annesley-Gamester on Aug 20,2021

Answer:

They do have a switch button, it is located at the back of the unit. 

Question:

If I buy these I'll be fixing them to concrete fence posts. How are they fixed? Screws, sticky pad, other? And are these fixings provided? Regards
By Mark on Aug 17,2021

Answer:

All fixings are supplied, they need to be screwed down to the decking. 

Question:

How many Sherpas would it take to light up a patio area 2m x 2m fixed to a fence post at approx. 1.5 m high
By David on Jul 21,2021

Answer:

The total output for 4 will be 48 lumens. It depends on the effect that you want to have and also if there are other lights around illuminating in that area.

Question:

Hi what is the lumin brightness please
By Matt on May 31,2021

Answer:

The total output for 4 will be 48 lumens.

Question:

Hoe many LED's does each light have?
By Chris Mellett on Apr 23,2021

Answer:

There are 2 LEDS in each light.

Question:

What standard of water proofing are these lamps?
By Mr L Blowing on Apr 14,2021

Answer:

These lights are waterproof. You can leave them outdoors all year round. 

Question:

Are these the cool bright white lights or the yellow warm lights?
By Gillian on Apr 13,2021

Answer:

They are natural white.

Question:

Hi, do I need to drill to secure these lights on my front door steps ? Thank you.
By Mrs Gurmej Cox on Mar 31,2021

Answer:

Yes, they will need to be drilled. 

Question:

Will you be doing these lights in warm white?
By Debbie Owers on Mar 30,2021

Answer:

No plans at the moment, but will pass on the comments to the production team. 

Question:

How many lumens of light does each one give off.
By Barry on Mar 28,2021

Answer:

The total output for 4 will be 48 lumens.

Question:

Do these work by Daylight?I have been looking everywhere and I saw your page it's only daylight ones I want🤞🏻Thanks appreciate it
By Margaret on Mar 7,2021

Answer:

Sorry, I am a little confused. The lights will not work during the day and will need sunlight to charge. 

Question:

Are the batteries replaceable?
By graham kelly on Feb 4,2021

Answer:

Yes, the battery in the item is repalceable. 

Question:

Will these fit onto of fence posts
By Manning on Jan 31,2021

Answer:

Yes they will. Please check out the dimensions on the page so you know their size before purchasing and installing. As the pamel is integrated we would not recommend this for north facing fences or fences which have significant shading. 

Question:

What are they made of please and can you show the fixing? Bought something similar before but the plastic round the fixing holes was brittle and after a few months the fixings broke.
By Gill K on Nov 24,2020

Answer:

These are made of aluminum. 

Question:

Do I need to take the plastic film off each light?
By Joan McCarney on Nov 16,2020

Answer:

Yes remove the plastic film 

Question:

Hi, do I need to switch these lights off at anytime ?
By Frances on Sep 20,2020

Answer:

We recommend leaving these off for 3-5 days before first use, after that you shouldn't need to switch them off again, only if you feel they are not as bright after a while. 

Question:

What is the ip for these lights Thanks
By jamie peatfield on Sep 19,2020

Answer:

IP44

Question:

Is the cover on the sensors glass cover and not plastic
By Mr M L Casey on Sep 2,2020

Answer:

These are plastic

Question:

Are these lights waterproof ie will they stand lots of rain. Can a larger capacity battery be used to extend the lit time.
By R.newland on Sep 1,2020

Answer:

These lights are waterproof. 

We do not recommend using a different type/capacity of the battery.

Question:

Will they fit on 3 inch fence post
By Jen on Aug 24,2020

Answer:

Please look into the dimensions:

Length:10cm
Width:8.2cm
Height:2.2cm

 

Question:

In winter will the lights illuminate all night
By Michael Stewart on Aug 17,2020

Answer:

From a full charge, these will be illuminated for up to 6hrs so in the depths of winter, it will last into the evening.

Question:

I have bought 4 (1pack) Q do they do the same in a warm white?
By Ashley on Jul 22,2020

Answer:

No sorry, these just come in the white colour

Question:

Hello - can you turn the lights on/off? Or do the have to come on every night?
By Richard Savage on Jul 14,2020

Answer:

You can turn them on/off manually.

If you leave them switched on they will come on automatically each evening. 

Question:

Are they waterproof and frost proof?
By Kirstie Mcmanus on Jun 10,2020

Answer:

These lights are waterproof. 

Question:

Hi would these work to light up a path. I want the lights close to the ground to project the light across the slabs.
By Chris on Jun 1,2020

Answer:

These would give some light across the path, but would not be as effective as say a spotlight 

Question:

What size are the lights
By Alec Watson on Apr 25,2020

Answer:

Dimensions

Length:10cm
Width:8.2cm
Height:2.2cm

Question:

Hello. What is the lumen rating please?
By Joao on Apr 16,2020

Answer:

Total output for 4 will be 48 lumens.

Question:

Can these be attached to a fence and give off enough light
By Daniel on Apr 6,2020

Answer:

It depends what you are trying to light up. The shine downwards, so would light up the fence below depenbdant on how high they were.

 

Question:

Do these come in a warm white? Thanks
By Stephen on Apr 6,2020

Answer:

No sorry!

Question:

Are they 400g in weight each or is this the combined weight of all 4?
By Maria on Jan 25,2020

Answer:

That will be the combined weight of the item.

 

Question:

Hi, Do you know if the fixing hole pitch is the same as the previous version? I have about 10 of them and would prefer to use existing screws.
By Carl on Jan 20,2020

Answer:

There has been no changes made to the Sherpa, so the holes will be the same size. We cannot guarentee they will be the same size if you have brought a different version of the light. 

Question:

How many LEDs in one of these lights?
By Peter Finch on Dec 13,2019

Answer:

There are 2 LEDS in each light.

Question:

Hi I am looking to replace our that no longer work but want to use the existing screws, Can you give me some idea tell me about the back of the lights, or if I order these and they are incorrect, can I return them?
By Heidi Rush on Nov 25,2019

Answer:

To install the lights drill two 5mm diameter holes 76mm apart. If the Sherpa are not what you need you are able to return them within 30 days. Please see our returns guidence for further info. 

Question:

Following a fall by one of our carers I have to illuminate our north facing steps, mainly in winter as the last call ends by 8.30 pm. Q1. Do you think they will be sufficiently bright to pick out the steps? There is no wall to fix them to, so, Q2. Can they be free standing? The steps are 6 feet wide, so there is no risk of a trip on the lights if placed at the side.
By Anthony Brown on Nov 7,2019

Answer:

We do not recommend these to be free standing as they could be kicked over or damaged or even taken if not installed as per the instructions. We also do not recommend these lights for north facing locations as the panel is inegrated. 

 

 

 

Question:

Hi. What materials is this made from?
By Abdul on Oct 26,2019

Answer:

These are made of stainless steel. 

Question:

Is the light warm white ?
By Martyn Barter on Aug 6,2019

Answer:

The output is a regular white.

Question:

We are looking for lights to put along our garden wall that give an ambient lights round a seating area that stay on, not motion sensor. Would these lights give a good enough light. We were looking for black ones , but these seem to be a more suitable light as the black ones you stock are motion sensor only and may be too bright ? We prefer to buy through you as the post lights we bought from you are excellent.
By Keith Smith on Jun 1,2019

Answer:

It's really hard to say, the Sherpa is designed for illuminating steps so could work. If you needed something brighter then please take a look at our spotlights

Question:

What are the dimensions of each light please ?
By Amanda Tyler on May 1,2019

Answer:

Length:10cm
Width:8.2cm 
Height:2.2cm

Question:

How do the lights attach to the wall?
By Helen Gill on May 1,2019

Answer:

The lights come with screws to fix to a wall. Please see the instructions here 

Question:

What is the lumen rating of these lights?
By Charlotte on May 1,2019

Answer:

Total output for 4 will be 48 lumens.