Frequently Asked Questions - Sophia Solar Smart Festoons (Set Of 25)

Question:

Can you confirm the position of the IR receiver, I'm assuming its the small ''post''on the rear of the panel.
By David Strachan on Jun 5,2024

Answer:

It is indeed the diode on the back of the panel. 

Question:

Please can you confirm how large the (diameter of globe) the lights are.
By Simon Birchenough on Feb 18,2024

Answer:

Hi, 

The diameter is 36mm.

Question:

What type of white is that colour warm or bright white thanks
By Sharon on Feb 15,2024

Answer:

Hello, 

The Sophia lights are remote controlled and app controlled, and can be set to both warm white and cool white. 

Question:

It has usb charging but no lead? Can you use suitable lead to fully charge for first use or do you need to charge with sun for best result?
By Julia on Jan 14,2024

Answer:

Hello,

Thank you for your question.

You can USB charge it for the first charge. 

Question:

Can 2 sets of the edinburgh ones be linked together?
By Greg on Jan 13,2024

Answer:

Hello,

Thank you for your question.

You cannot link two sets together. 

Question:

cable length of the light string?
By stephen john duckworth on Jan 12,2024

Answer:

Hello,

The length of the string is 5.2m long, the distance from the solar panel to the first bulb is around 2.5m, for a total of approximately 7.7m.

Question:

cable length of the light string?
By stephen john duckworth on Jan 12,2024

Answer:

5.2m

Question:

Hi, can the light string be disconnected from the solar panel like other lights I have bought which have the 3 piece system? Thank you
By Andrew Goh on Dec 12,2023

Answer:

Yes the light string can be disconnected from the panel. 

Question:

What size are the bulbs please?
By Kate Browning on Dec 10,2023

Answer:

The size of the bulbs are 3.5 cm high and 4cm across

Question:

Hi. Are these lights ip65? Can you recommend any sole fairy lights that are really hardy - for all types of wet and cold weather. Thank you
By N Roberts on Dec 5,2023

Answer:

Hi the string/bulbs are IP65 and the panel is IP44. This will withstand a typical UK winter. 

Question:

Do these lights come with a battery pack that can be charged with a USB charger? A previous answer says they can, but there is no mention of this in the item description.
By Grace on Nov 8,2023

Answer:

Hi Grace, The panel allows you to charge the light via USB 

Question:

Can you usb top up the charge on Sophia lights as you can with your fairy lights Thanks William
By William Dowsland on Oct 29,2023

Answer:

The Sophia can be charged/topped up using a micro USB charger. 

Question:

I'm interested in this set of lights for use with Halloween, Xmas + party's How custom is the app to have say purple and green lights or green and red Reading the hello fairy app reviews is very concerning owning pixel 7, people are having no end of luck with custom options and Bluetooth drop outs Would like to know if I do decide to buy beforehand Many thanks James
By James on Oct 3,2023

Answer:

Hi James, The colour options are pretty much endless. you can choose from 16 milion different colours and shades 

Question:

I have recently purchased a set of these lights there where 3 red lights on & the lights worked on first night, 2nd night they worked for 3 hours & stopped, I checked the number of red lights showing & there was 4 , does that mean it is fully charged or drained. nothing in the instructions to explain. many thanks
By jenni on Oct 1,2023

Answer:

Hi Jenni, the red light showing means how much charge there is. if they are not holding a charge for long may mean you need to change the battery. They have replaceable batteries 18650 in the panel 

Question:

Hi, what colour are the bulbs? white or clear.
By Parm on Sep 6,2023

Answer:

The bulb casings are white

Question:

is the 5.2m string length the total length ( ie with the excess wire running to the solar pack )or just the length with the bulbs on it ?
By catherine on Jul 21,2023

Answer:

The length of the string is 5.2m long, the distance from the solar panel to the first bulb is around 2.5m, for a total of approximately 7.7m

Question:

Can these lights be controlled with Alexa once set up in the Smart Life app?
By Adam on May 14,2023

Answer:

The Sophia Solar Smart Festoons cannot be controlled using the Echo Home/ Alexa system. They are exclusively operable via the Hello Fairy app, which is available for iOS and Android devices. Hope this helps. 
 

Question:

Can the lights be simply turned on and off using the app ?
By Jus on Apr 11,2023

Answer:

Hi Jus, 

Yes, you can use the app to operate the light on and off. 

Question:

Are the bulbs plastic or glass?
By Claire Robertson on Mar 11,2023

Answer:

Hi Claire, Our Sophias are plastic 

Question:

Can sets be joined together? And if so can they work in sync of one remote?
By Doug on Feb 28,2023

Answer:

Hi Doug, unfortunately none of our sets can be joined together. 

Question:

What size are the lights and what length is the cable please.
By Steph Smith on Feb 27,2022

Answer:

The size of the bulbs are 3.5 cm high and 4cm across, the length of the cable is 5.2m. 

Question:

Hi. There is no information re. Length of string? Distance between bulbs? Distance from solar panel to first bulb? Thanks.
By Daniel O’Brien on Feb 27,2022

Answer:

The length of the string is 5.2m long

Distance between the bulbs is 19cm

Distance from the solar panel to the first bulb is around 2.5m 

Question:

So many questions!… How long is the light string? His far apart are the bulbs spaced? How long is the wire to the first bulb? Does this set have the removable rechargeable usb battery? Can the lights be set to constant multicoloured? Thanks
By Neil Crossley on Feb 27,2022

Answer:

It is 5.2m long,

The bulbs are spaced 19cm apart,

The wire to the first bulb is 6.5 cm , 

The battery is replaceable and rechargeable, 

It can also be selected to be multicoloured. 

Question:

Hi, how long is the wire please?
By Bernadette Barron on Feb 26,2022

Answer:

It's 5.2 Metres long.

Question:

Are the bulbs replaceable? Is there 15% off the price? Got fed up waiting for someone to answer the helpline phone.
By Malcolm Trudgeon on Feb 24,2022

Answer:

They are not replaceable. 

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