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Frequently asked questions
What is the total wire length, and what is the space between the bulbs?
Asked by Anna on 2 Dec 2025
Hello, The length of the string is 5.2m long, the distance from the solar panel to the first bulb is around 2.5m, for a total of approximately 7.7m. Distance between the bulbs is 19cm
Can you control each bulb independently, for example to create coloured pictures?
Asked by Eleanor on 8 Dec 2024
No, the Sophia lights do not have this feature. You can however, set them into different working patterns that will make them multicoloured.
Is it possible to turn the lights on even if there is sunlight or do they turn off automatically while subjected to sunlight.
Asked by David Strachan on 18 Jul 2024
No, the panel sense when there is light and they cannot be overidden in direct sunlight. You could try covering the panel, but do remeber to remove it again when they need charging.
Can you confirm the position of the IR receiver, I'm assuming its the small ''post''on the rear of the panel.
Asked by David Strachan on 5 Jun 2024
It is indeed the diode on the back of the panel.
Please can you confirm how large the (diameter of globe) the lights are.
Asked by Simon Birchenough on 18 Feb 2024
Hi, The diameter is 36mm.
What type of white is that colour warm or bright white thanks
Asked by Sharon on 15 Feb 2024
Hello, The Sophia lights are remote controlled and app controlled, and can be set to both warm white and cool white.
It has usb charging but no lead? Can you use suitable lead to fully charge for first use or do you need to charge with sun for best result?
Asked by Julia on 14 Jan 2024
Hello, Thank you for your question. You can USB charge it for the first charge.
Can 2 sets of the edinburgh ones be linked together?
Asked by Greg on 13 Jan 2024
Hello, Thank you for your question. You cannot link two sets together.
cable length of the light string?
Asked by stephen john duckworth on 12 Jan 2024
Hello, The length of the string is 5.2m long, the distance from the solar panel to the first bulb is around 2.5m, for a total of approximately 7.7m.
cable length of the light string?
Asked by stephen john duckworth on 12 Jan 2024
5.2m
Hi, can the light string be disconnected from the solar panel like other lights I have bought which have the 3 piece system? Thank you
Asked by Andrew Goh on 12 Dec 2023
Yes the light string can be disconnected from the panel.
What size are the bulbs please?
Asked by Kate Browning on 10 Dec 2023
The size of the bulbs are 3.5 cm high and 4cm across
Hi. Are these lights ip65? Can you recommend any sole fairy lights that are really hardy - for all types of wet and cold weather. Thank you
Asked by N Roberts on 5 Dec 2023
Hi the string/bulbs are IP65 and the panel is IP44. This will withstand a typical UK winter.
Do these lights come with a battery pack that can be charged with a USB charger? A previous answer says they can, but there is no mention of this in the item description.
Asked by Grace on 8 Nov 2023
Hi Grace, The panel allows you to charge the light via USB
Can you usb top up the charge on Sophia lights as you can with your fairy lights Thanks William
Asked by William Dowsland on 29 Oct 2023
The Sophia can be charged/topped up using a micro USB charger.
I'm interested in this set of lights for use with Halloween, Xmas + party's How custom is the app to have say purple and green lights or green and red Reading the hello fairy app reviews is very concerning owning pixel 7, people are having no end of luck with custom options and Bluetooth drop outs Would like to know if I do decide to buy beforehand Many thanks James
Asked by James on 3 Oct 2023
Hi James, The colour options are pretty much endless. you can choose from 16 milion different colours and shades
I have recently purchased a set of these lights there where 3 red lights on & the lights worked on first night, 2nd night they worked for 3 hours & stopped, I checked the number of red lights showing & there was 4 , does that mean it is fully charged or drained. nothing in the instructions to explain. many thanks
Asked by jenni on 1 Oct 2023
Hi Jenni, the red light showing means how much charge there is. if they are not holding a charge for long may mean you need to change the battery. They have replaceable batteries 18650 in the panel
Hi, what colour are the bulbs? white or clear.
Asked by Parm on 6 Sep 2023
The bulb casings are white
is the 5.2m string length the total length ( ie with the excess wire running to the solar pack )or just the length with the bulbs on it ?
Asked by catherine on 21 Jul 2023
The length of the string is 5.2m long, the distance from the solar panel to the first bulb is around 2.5m, for a total of approximately 7.7m
Can these lights be controlled with Alexa once set up in the Smart Life app?
Asked by Adam on 14 May 2023
The Sophia Solar Smart Festoons cannot be controlled using the Echo Home/ Alexa system. They are exclusively operable via the Hello Fairy app, which is available for iOS and Android devices. Hope this helps.
Can the lights be simply turned on and off using the app ?
Asked by Jus on 11 Apr 2023
Hi Jus, Yes, you can use the app to operate the light on and off.
Are the bulbs plastic or glass?
Asked by Claire Robertson on 11 Mar 2023
Hi Claire, Our Sophias are plastic
Can sets be joined together? And if so can they work in sync of one remote?
Asked by Doug on 28 Feb 2023
Hi Doug, unfortunately none of our sets can be joined together.
What size are the lights and what length is the cable please.
Asked by Steph Smith on 27 Feb 2022
The size of the bulbs are 3.5 cm high and 4cm across, the length of the cable is 5.2m.
Hi. There is no information re. Length of string? Distance between bulbs? Distance from solar panel to first bulb? Thanks.
Asked by Daniel O'Brien on 27 Feb 2022
The length of the string is 5.2m long Distance between the bulbs is 19cm Distance from the solar panel to the first bulb is around 2.5m
So many questions!... How long is the light string? His far apart are the bulbs spaced? How long is the wire to the first bulb? Does this set have the removable rechargeable usb battery? Can the lights be set to constant multicoloured? Thanks
Asked by Neil Crossley on 27 Feb 2022
It is 5.2m long, The bulbs are spaced 19cm apart, The wire to the first bulb is 6.5 cm , The battery is replaceable and rechargeable, It can also be selected to be multicoloured.
Hi, how long is the wire please?
Asked by Bernadette Barron on 26 Feb 2022
It's 5.2 Metres long.
Are the bulbs replaceable? Is there 15% off the price? Got fed up waiting for someone to answer the helpline phone.
Asked by Malcolm Trudgeon on 24 Feb 2022
They are not replaceable. We do have discount codes sent to you when subscribed.