Frequently Asked Questions - TrueFlame USB Solar Torch Light With Flickering Flame (Set Of 2)

Question:

Hi, If the battery can't be replaced, how long do these roughly last then, how many charging cycles?
By Charlotte on Nov 6,2023

Answer:

Hi Charlotte,
We give our battery 2 to 3 years but on the bright side the battery can be replaced. They are the 18650 a little tricky to get to

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Question:

How long is the warranty for these
By Julie on Jul 28,2022

Answer:

It is for 12 months.

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2 | 0

Question:

Do you supply the usb charging lead, only it doesn't say there is one in the box
By Gail on Nov 26,2021

Answer:

We include the charger with them

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Question:

In your photo the lights look multicoloured, or are they like the natural looking flame in the single lights.
By Jeannie on Oct 30,2021

Answer:

it's a flickering flame effect

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Question:

how many leds does the solar light have, some show 56 other 96, wondered what yours were.
By Zoe on Sep 21,2021

Answer:

the trueflame has 96 LEDs

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Question:

What is colour of flame ?? And is it a single colour ? On the picture it seems to be mixed colours ?? I only want one definite colour on outside and one definite colour on the actual flame !!
By Elizabeth Hamlyn on Jul 5,2021

Answer:

So it is a mixture of oranges to create a flame effect.

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Question:

Are these lights made of metal or plastic?
By Annabel on May 6,2021

Answer:

They are made of plastic.

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Question:

How long would the usb charge last? I have a garden with no direct sunlight
By Richard on Mar 25,2021

Answer:

If the light is fully charged by USB it will run from dusk until dawn for the first night, after that night it should run again as it will have a full battery but after that the run time will decrease. I would not recommend these for a space that has very little light.

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Question:

Hello! We have already purchased these lights but a couple of ground spikes have been damaged. Do you sell these separately? Thanks
By Nichola on Feb 28,2021

Answer:

I am afraid that we do not sell them separately.

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Question:

Hi, can I buy a replacement ground spike?
By Andrew on Feb 27,2021

Answer:

I am afraid that we do not sell spikes.

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Question:

Do these take normal AA rechargable batteries?
By Jamie Clarke on Feb 9,2021

Answer:

No, the batteries are lithium ion. They cannot be replaced.

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Question:

Hi are the bulbs replaceable? I have a few E27 LED Flame Bulb and was wondering if they would fit the lights. thxs Charaine Clark
By Charaine Clark on Jan 15,2021

Answer:

The bulbs can not be changed. Any attempt to do so will affect the warranty.

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Question:

Can these be manually turned off? I want them for entertaining in the evenings but want to be able to switch them off when we go inside as I am concerned about light pollution on nocturnal wildlife. Thanks
By Adrienne Evetts on Nov 27,2020

Answer:

Yes, all our lights come with an on and off switch.

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Question:

My out side space is a court yard so dosnt get much sun in winter, the advert says USB charge. Does this mean I can take them inside to charge in winter.
By Pippa Davenport on Nov 19,2020

Answer:

Yes you can charge them indoors with the USB charger.

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Question:

Do these come with an option to fix to fence posts?
By Linda Muckle on Aug 1,2020

Answer:

No sorry, just spike mounting and deck mounting.

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Question:

Do the lights have a on /of button. I would like to store them inside.
By June Rowland on Jul 23,2020

Answer:

Ther eis an on/off button on the front of the light. These do not need to be stored and would be better just switched off but outside and charging wit hthe light so the batteries did not go flat in the unit.

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Question:

Is the battery replaceable?
By Peter on Jul 20,2020

Answer:

No sorry, the battery cannot be replaced as it is wired in. It is a long lasting lithium Ion battery.

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Question:

what material are these made from
By dawn vose on Jun 18,2020

Answer:

Toughened plastic.

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Question:

are these lights made in the UK?
By Sandra on Jun 1,2020

Answer:

All our lights are designed in the UK and made in China.

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Question:

The item description refers to It also being used with.a separate solar panel. I note this does not come with a separate solar panel so what does that mean? Do you sell a solar panel that this can be connected to?
By Stewart Kerr on Jun 1,2020

Answer:

Hi Stewart, I can't see the reference to the separate panel? The panel is fully integrated into the top of the light head.

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Question:

Hi, is there any difference between this two pack and the single true flame usb solar light apart from price and quantity. Many thanks Simon
By Simon Taylor on May 26,2020

Answer:

just the price and quantity.

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Question:

Do these definitely come with deck mountings? The "in the box" section and fitting instructions only mention ground spikes. Thank you
By Tamzin on May 15,2020

Answer:

Yes, they do come with deck mounting.

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