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Frequently asked questions
Can the rechargable batteries be replaced for new ones?
Asked by Anthony Ayling on 11 Jan 2026
Hello, Yes, the batteries are replaceable.
Hello, my Elan festoon lights have stopped coming on at all now after only a few days. The first night was splendid and now it's been getting less and less until they have now stopped completely. Do I need to turn them off for a few days?? It's been pretty dull weather but with. Some sunshine? Thanks for any help
Asked by Shirley Blatchford on 19 Dec 2023
Please can I ask whether you have tried leaving the lights switched off for 3-5 days? I would recommend 5 if the weather is particularly overcast. Our lights can come partially charged and might work straight away, whereas others need a boost. If after this time the light still has not come on I would recommend you check where the light is placed and to make sure that there is no heavy shading on the panel or anything obstructing the panel from receiving a full charge.
Are bulbs replaceable?
Asked by Duncan Cox on 17 Oct 2023
Hi Duncan, Unfortunately, the Elan Festoon bulbs are not replaceable.
Hi, do these lights need sunshine to charge or will they charge just by daylight? Thank you.
Asked by Jennie on 6 Aug 2023
With all out lights we advise south facinf positiong so the sun raise reach the panel for an ultimate charge
Is the solar panel wall mountable please?
Asked by A P on 4 May 2023
Hi A P, The solar panel cannot be mounted to a wall, it comes with a stake.
Hi with these lights, if the garden does get a lot of sunlight can you just put a battery in them and they work the same? If so how long do they last powered on a battery? And can you join 2 sets together? Thank you
Asked by Tash king on 4 Feb 2023
Hi there, You would need to leave them to charge for 3-5 days before turning them on, They come with pre-installed batteries, Unfortunately, you cannot join 2 sets together.
Please tell me what the diameter of these bulbs is. Its hard to be sure if they are fairy lights or more like ping pong balls in terms of size. I guesstimate the overall length of the wire is circa 11.5 m. Could you confirm please? Thank you
Asked by Judy Roberts on 28 Dec 2022
They are more of a ping pong-sized bulb. The size of the bulb and the metal fixing is 8 cm.
Hi, Do these have an on off switch? I look forward to your response
Asked by Brunt on 24 Jul 2022
It does have an on/off switch.
Can you turn these lights off manually? They will be positioned outside my bedroom so will want to turn them off at bedtime!
Asked by Andrew Blackburn on 19 Nov 2021
you can turn them off manually
Can you set these lights to turn off automatically? I want then to come on at dusk, but turn off after a couple of hours.
Asked by Imran on 6 Nov 2021
These will run from dusk until dawn or until the batteries run out, whichever comes first,
Had these lights up since summer and they've been great, however now not all of the bulbs turn on. I'm going to take them down for winter, is there a quick fix for this?
Asked by Tom Warden on 2 Nov 2021
Please can I ask whether you can check along the string to see if there is any bites/breaks that would stop them from coming on? Any damage that is found please can you respond with a photo, we can then look into this further. If you cannot see anything please just double check the location of the light, that there is no outside light in the evening that could be getting onto the panel, this will trick the panel into thinking it is daytime and the lights will not come on, to test this please cover the light with a thick towel/jumper and if they come on please reconsider the panel location. If all else fails and this has not been done already, turn off the lights for 3-5 days and allow them a base charge
Is it ok to leave these lights out in the winter or should they be put away until spring?
Asked by Susan McGoldrick on 25 Sep 2021
These lights will be ok to leave out year-round, you will find a shorter run time in winter, this can be solved by turning the lights off for 3-5 days.
Are theses warm, or cool white?
Asked by Rachael on 24 Sep 2021
These are a bright white colour.
How do I replace the bulbs?
Asked by Diane Whitham on 26 Aug 2021
I am afraid that it is not possible to replace the bulbs.
What is the IP rating of these lamps? Regards.
Asked by Steven on 26 Aug 2021
They are IP54 rated.
Can someone please tell me the length of the festoon lights please.
Asked by Mr Desimone on 21 Aug 2021
It is 10m.
In which country are these lights made, please?
Asked by hannah on 27 Jul 2021
They are designed in the UK and manufactured in China.
Hi, can I ask what the diameter of the bulbs are please? Kind regards, Sarah
Asked by Sarah on 18 Jul 2021
Each bulb is 5cm diameter.
What is the total length from first bulb and what colour is cable ?
Asked by Jan on 12 Jul 2021
It is 1.9m cable between the first led and the panel. It is 10m of string bulbs and the string is green in colour.
What is the total length of the lights on the cable
Asked by Lisa m carpenter on 3 Jul 2021
It is 1.9m between the panel and the first led. It is 10m of string which holds the festoon bulbs.
Are these lights made of glass? Would they be suitable hung against a fence in a windy spot or are they too fragile? Thanks
Asked by Jane on 21 Jun 2021
These light are made of plastic. They can be installed on a fence.
Wanting to put these in my conservatory which is all glass. Will the panel not charge even if attached to glass pane in ceiling?
Asked by Elspeth Baillie on 18 Jun 2021
The panel has to be placed outdoors in direct daylight. Please do not charge the units through glass or windows.
We have the elan festoon white lights & love them we want to order fairy lights which are the same colour when lit Is white & natural white the same colour when lit please
Asked by Sue Cook on 8 Jun 2021
The festoon lights come in a natural white. The fairy lights come in crisp white or warm white. So it might be a slight difference but it should not be very noticeable.
Do these come on once it's totally dark outside or as it starts to get dark (dusk).im after some that will come on as the sun sets so to speak. Thanks
Asked by Mark on 20 May 2021
The lights will come on automatically at night.
Can the solar panel be attached to a wall?
Asked by Roger Pullin on 16 May 2021
The panel cannot be mounted to a fence, It comes with a stake.
Do these lights work in the winter
Asked by Antonia allen on 11 May 2021
Yes, there are designed to work during winter.
Hi, how many AA rechargeable batteries the lights have?
Asked by Mrs I Mrazek on 9 May 2021
You require one battery.
Any chance I can purchase a longer lead from the panel to the battery pack/ store as the ideal position is a good five metres from the battery pack/ holder on this potential installation
Asked by Mr Wells on 6 May 2021
I am afraid not. We do not sell an extention cable.
Can you put these solar powered lights inside a summerhouse? Would they charge in there please?
Asked by M Holmes on 29 Apr 2021
I am afraid not. The solar panel needs to be placed outdoors in a direct daylight.
can these lights stay outside all year round?
Asked by Helen Drysdale on 22 Apr 2021
yes, the lights can stay outside and be used all year around.
Panel fixed so cannot see the back(failure to think ahead) so looking at the panel from the sunny side, is the on / off switch on the left or the right please? I don't want to take it down if I can avoid doing so. Thank you
Asked by Andrew Way on 19 Apr 2021
The switch button is at the back of the solar panel.
Are these lights waterproof?
Asked by Elaine Baker on 17 Apr 2021
yes, there are.
I've not used solar lights before and I can't tell how the lights are charged up? You mention rechargeable batteries? How do i recharge the batteries - do they come with something for that?
Asked by Claire on 9 Apr 2021
Please leave the lights outdoors, switched off for 3-5 days and the batteries will fully charge through the daylight.
Are the length of these 10m plus the 2m cable to the solar panel? Or is that 2m included in the 10m length? Thanks!
Asked by Jade Woodall on 18 Mar 2021
It is 10m of cable plus 2 meters between the solar panel and the first bulb.
Hi does the very end of the wire have a loop so that it can be hung on a hook / screw etc?
Asked by Jenny Turton on 28 Feb 2021
I am afraid that it does not have a loop. But you should be able to put the lights on a fence etc.
Are these lights suitable for putting inside a greenhouse?
Asked by Carol on 19 Feb 2021
The solar panel needs to be placed outdoors, in direct daylight. We do not reccomend charging units through windows etc.
When will you be able to offer these in a warm white? I'm sure they would sell much better.
Asked by David Jackson on 4 Jan 2021
I can certainly pass this onto the product development team however we have no immediate plans.
are the lights suitable for draping in a small tree? would the panel go beneath and staked in the ground? thanks
Asked by Ruth Thomas on 16 Dec 2020
Yes these are suitable for a tree and the panel can be staked in the ground
What is the lumens rating from each bulb please?
Asked by John Coulson on 16 Dec 2020
These are decorative lights and so don't have a lumens rating.
Is the solar panel on a spike or can it be fixed to a fence
Asked by Kevin Gowers on 14 Nov 2020
The panel cannot be mounted to a fence, It comes with a stake.
can they be used/do they light/can you make them work on dark days as well as at night?!
Asked by tim finney on 12 Nov 2020
Depends on the amount of daylight, if you want them to come on in the day then you can cover the panel, we don't overly recommend this though as it prevents the light from charging.
Are these lights guaranteed for any length of time?
Asked by Ms Jane Smith on 7 Nov 2020
No they're not but we do provide a one year warranty.
does it come with a mount or fixing for the panel ?
Asked by V Cooper on 28 Oct 2020
The panel comes with a stake not a fixing
Hi, are these lights IP65 or IP44 rated?
Asked by Michael Thorpe on 23 Oct 2020
They are IP54 rated.
hi when you turn the switch off at the panel will that stop the panel charging the batteries also or does it just turn off the lights?
Asked by Mark on 20 Oct 2020
The panel will continue charging when switched off, the off switch stops the lights from illuminating.
What is the brightness of these please
Asked by Kevin Watton on 18 Oct 2020
These are decorative lights and so don't have a lumens rating
How bright are these lights please? Do you have a figure in Lumens for example?
Asked by Mark on 7 Oct 2020
These don't have a lumens rating as they are decorative ligths
Is the 10mtr cable including the 2 mtr lead or is the cable 12mtr long overall?
Asked by Phil Waddingham on 24 Sep 2020
The bulbs are spaced 50cm apart along a 10m string with an additional 1.9m between the solar panel and the first bulb.
Hi Please can you tell me if the lead to the Elan Solar Festoon Lights is black or green. Thank you
Asked by Joceline Price-Evans on 13 Sep 2020
The cable is green
Hello, do you have a warm white version of these lights please? I'd like to get some, but not in stark cool white. Thanks
Asked by helen on 4 Sep 2020
These are only available in the white colour shown.
are these lights connectable? I would like 2 sets to cover 20m
Asked by Lorraine on 1 Sep 2020
The lights are not connectable, they are just on one wire with one panel.
Can you add 2 strings together? I want a longer string or do you do a longer version?
Asked by Nicola Dixon on 27 Aug 2020
No sorry, this isn't possible
I want to use just one of the bulbs inside a Japanese stone lantern. Does the system work with all but one of the bulbs removed? If not can you suggest another solar light? Dimensions of lantern space 5 x 5 x 10 cms Thanks
Asked by peter eyre on 26 Aug 2020
This would not work. We do not recommend adapting the lights as this will invalidate the warranty.
Are the lights wired in parallel or series? Many thanks.
Asked by Terry Rulten on 16 Aug 2020
There are wired in parallel.
Hi, what is the IP Rating please Regards Joanne
Asked by Joanne Parkin on 9 Aug 2020
They are IP54 rated.
How many lumens does each bulb emit?
Asked by Marc on 8 Aug 2020
These are decorative lights and so don't have a lumens rating.
Are the lamps connected to the power source in parallel? I ask because I would like to reduce the number of lamps by cutting some off and safely terminating the wires. Is this feasible?
Asked by Terry Rulten on 2 Aug 2020
The lamps are connected to the solar panel in parallel. We don't recommend making changes to the units as you will no longer be covered under the 12 months warranty period.
Are the bulbs plastic or glass?
Asked by Amy Barclay on 19 Jul 2020
The bulbs are plastic.
Where does the solar panel have to be fitted? I have a balcony that I'd like to hang the lights on but there's not much space for the panel. What lumens are the lights? Thanks.
Asked by Alison Baxter on 14 Jul 2020
The panel comes with a stake. We cannot advise you about the Lumens as these are decorative lights.
Do you make them with more than 20 lanterns ie;40 lanterns and double the size of wiring thanks Martin
Asked by Martin Leggat on 10 Jul 2020
I am afraid not, they only come as a set of 20.
If one bulb gets smashed or stops working, do they all stop working and are the bulbs replaceable?
Asked by Julie on 16 May 2020
I am afraid that the bulbs cannot be replaced.
Are the bulbs replaceable
Asked by Mel on 30 Apr 2020
No sorry, they are not replaceable.
Are these made in the UK? Thanks, Sally
Asked by sally Willett on 19 Apr 2020
All our lights are made in China.
Is there an on switch where you can turn these lights on earlier than dusk? Say 6pm if you had a occasion?
Asked by Megan on 15 Apr 2020
There is an on/off switch but the lights are only operational at dusk. You can turn them on sooner by covering the panel, but you must remember to uncover the panel during the day so it can charg.e
Does the metal part on the bulb tarnish or rust if left out, like cheaper lights we have bought before. Does anyone know? Thank you
Asked by Ben on 15 Apr 2020
They should not tarnish. Please do use any corrosive cleaning materials and this iwll help. If you live in a coastal area please a small coating of WD40 to help protect the lights further.
Could you please tell me the country of manufacture?
Asked by Linda Saunders on 15 Apr 2020
Lights are manufactured in China
Good Morning, I while ago I brought these lights as lumify set up and they have been excellent lights. Do you still sell them as this or is it just the standard solar lights as I am wanting to buy some more . Kind regards
Asked by Karen Robinson on 9 Apr 2020
The Elan Festoons are the only white festoons we do, we no longer sell the Lumify version.
How long is the section with the lights on please
Asked by Marion on 7 Apr 2020
10m string with an additional 1.9m between the solar panel and the first bulb.
Are these cool white or warm white lights?
Asked by Rachel on 13 Dec 2019
Elan Festoons are a cool white
Where are the rechargeable batteries? Do I have to unscrew the back of the solar panel? As there isn't much sun at the moment should I fully charge the batteries before I use the lights? Thank you for the very quick delivery. Have bought various lights from you before and extremely pleased with all of them.
Asked by Shirley Waters on 9 Dec 2019
That's right, the batteries are in the back of the light. We recommend exercising caution when unscrewing and taking out batteries. If any screws are lost I am afraid we do not have spares as it all comes as one unit. Please always read instructions on any battery charger to see if the batteries are compatable and that they can be charged on your brand of charger.
What are the measurements of the solar panel please
Asked by Nick on 18 Nov 2019
The height of the Festoon panel will be 11cm Height and 9cm wide
Are they completely waterproof as they will be staying outside our caravan even when we're not there ?
Asked by Julie Lewis on 18 Aug 2019
These lights are designed to be outside all year so you will not have a problem leaving them out if you're at the caravan or not.
Hi - Delighted with these lights but is it possible to get them to turn on earlier in the evening? At the moment they turn on about 10pm and I'd prefer them on before then, before it gets really dark. Is there a way of adjusting them?
Asked by Duncan on 1 Aug 2019
Some customers have told us they cover the solar panel with a tea towel or similar to get the lights to turn on earlier. The solar panel is very efficient with these lights and continues to harvest the energy until dusk falls when they turn on automatically
What colour is the solar panel?
Asked by Mike Watson on 29 Jul 2019
The solar panel is black in colour.
What diameter size is each bulb?
Asked by Jeanette Morris on 20 Jul 2019
20 festoon lights(5cm diameter) on a 10m string
How would you attach the solar panel to a fence/pergola?
Asked by Elly on 16 Jun 2019
Currently, the panel only comes with a stake attachment. Many customers adapt the stake themselves.
How big are the bulbs?
Asked by Terry Smith on 10 Jun 2019
20 festoon lights(5cm diameter) on a 10m string
Do these come in a shorter length?
Asked by Elisha Davies on 28 May 2019
This only comes in one length currently.
Is the solar panel able to deal with adverse weather? Ie snow and rain
Asked by Miryam on 11 May 2019
Yes, snow would need removing for the light to be able to get to the panel.
Do the batteries need to be replaced - and how often? Thanks :-)
Asked by Kirstin on 29 Apr 2019
3-5 years we would expect the batteries to last.
Do these lights have an on off switch? Thanks
Asked by Tillie on 9 Feb 2019
Yes, the switch is on the panel
What is the total length
Asked by Detek andrews on 6 Feb 2019
String lights are 10m and 2m to the panel.
Hi, please could you tell me what rechargeable battery fits in these lights. Thanx
Asked by Annette on 12 Sep 2018
Batteries are included with the light but are replaceable AA rechargeable batteries.
The cable looks green from the picture- is it?
Asked by Amy on 19 Jun 2018
Correct.
Are there hooks on each bulb to attach to a fence etc
Asked by Pam on 10 Jun 2018
No hooks. Many customers buy screw in hooks from a DIY store and hang the lights those type of hooks.
Do you have a model with yellow light, not white? Are the bulbs replaceable? Thank you.
Asked by diana on 3 Jun 2018
We only have white and you can not replace bulb by bulb as these are built into the string.
Will these work on a north facing terrace at second floor level? On a sunny day it will receive decent sun light (unlike our garden) but only for a few hours
Asked by Will on 29 May 2018
We always recommend south facing as you get far more sun but even on a north facing terrace the lights will work just not a well. Summer months it should be fine but in winter north facing solar panel will receive little light.
Are battery supplied
Asked by charles Hogg on 27 May 2018
Yes
How long is the spacing between the LEDS?
Asked by Rob Freeman on 24 May 2018
20 festoon lanterns (5cm diameter) on a 10m string. About 50cm apart.
How big is the Solar Panel, and can it be attached to a wall/fence?
Asked by Christopher Tester on 31 Dec 2017
The Solar panel unit is 9am x 10.5cm
What material are the 'bulb's made of? Is it glass or plastic? Thanks
Asked by Ree on 6 Oct 2017
The bulbs are plastic
Do you do them in other colours
Asked by Harry on 28 Aug 2017
Currently we only offer these in natural white.