Frequently Asked Questions - Falmouth USB Solar Festoon Lights (Set Of 25 Glass Bulbs)

Question:

Do you supply replacement bulbs as we have had to use the spare bulbs to replace one’s damaged in the wind at our villa in Spain ?
By Richard Clarke on Jan 29,2024

Answer:

You can purchase spare bulbs here 

Question:

Hi there, how fragile are the bulbs? Would they be unlikely to survive in any wind? Also how do they fare in rain? Thanks
By Rosie on Oct 31,2023

Answer:

Hi, 

The Falmouth bulbs are glass- we don't often receive complaints about them in windy or rainy weather, but it's always worth bearing in mind they can smash in particularly rough weather conditions. 

Question:

Hello Can the Falmouth USB Festoon Lights be controlled from a smartphone? I see the length of lights is 8m. Do you have a similar product that's 10 -11m in length? Many thanks Matthew
By Matthew on Oct 25,2023

Answer:

Hi Matthew, these lights are not able to be controlled by a smartphone. The Edinburghs are 10 meters long and they can be USB charged too

Question:

Hello, I purchase 2 sets of Falmouth USB Solar Festoon lights a couple of months back. In the high winds a few of the bulbs got broken. Can I buy replacment bulbs? Kevin
By Waterside Installations on Jul 19,2023

Answer:

Hi, 

Spare bulbs for the Falmouth Festoon lights can be purchased here:

https://www.thesolarcentre.co.uk/products/Falmouth_USB_Bulbs_Set_Of_4-968-5.html

Question:

Are these glass or plastic? Thank you.
By Sharon on Jul 12,2023

Answer:

Thank you for your message, these are replaceable glass bulbs

Question:

My Falmouth solar festoon lights 25set after about 3 hours start flashing.that are about 2 years old,
By Robert wood on May 4,2023

Answer:

The flashing may be caused by battery issues- try turning off the lights for 3-5 days to allow for the battery to regain full charge. The battery life may be affected by use, installation, and location, therefore if the solar panel is located in a shaded area, it may not be charging the battery to its full capacity, effectively causing the lights to run out of charge earlier than expected. If the issue is not resolved by allowing the battery to recharge, a replacement of the batteries themselves may be necessary.

 

Question:

Can you switch on and off this please? thank you
By Andreia on Apr 4,2023

Answer:

Hi Andreia, 

Yes, the Falmouth USB Solar Festoon Lights come with an on/off switch, so you can turn them off whenever is necessary for you. 

Question:

Can these be converted to run off mains power and if so what adaptor plug is required
By Martin Broadhurst on Mar 19,2023

Answer:

Hi Martin, You can charge the via USB, You need a micro USB charging cable.

Question:

Is the solar panel included or is this is separate purchase ?
By Ax xxxxxxx on Jan 8,2023

Answer:

The remote solar panel is included.

Question:

As the battery is not replaceable can you advise how long the installed battery will last please?
By Bev Wilson on Jan 2,2023

Answer:

They last for 2-3 years minimum.

Question:

Can the solar panel be installed flat facing up to the sky or does it need to be tilted at an angle?
By Dawn on Jun 26,2022

Answer:

It really depends on the time of the year assuming nothing is in the way of the sun. In the summer months, the sun is straight overhead and lower in the winter months.

Question:

Should I bring the bulbs and solar panel in over the winter to prevent it against frost?
By Abi on Sep 28,2021

Answer:

our products are made to survive in UK typical conditions but you can bring it in if you wish 

Question:

Reading various items about USB, but doesn't seem to really mention solar panel, can you confirm that this does come with solar panel?
By Andy on Sep 22,2021

Answer:

Yes, this comes with a solar panel, this is where the USB port and batteries are based. 

Question:

Does the solar panel come fully charged, as I've just hung the lights, but they aren't working?
By Fiona North on Sep 19,2021

Answer:

We fully recommend USB charging for four hours so that you are confident they are fully charged. You can alternatively leave them out for 5 days in the off position. The batteries may not be necessarily charge on arrival. 

Question:

Had these lights delivered today , how do you know if they are charging when you put USB in , i can't see a light anywhere on solar unit .?
By Lesley Rose on Aug 31,2021

Answer:

It usually takes between 4 to 6 hours for the unit to fully charge via the USB cable. 

Question:

Can you fix these lights onto a festoon pole so that they zigzag across the garden?
By Annabelle Teale on Aug 10,2021

Answer:

That should be okay. However, I would recommend you to support them with hooks on the post and leave some slack so that the wind cannot damage the units. 

Question:

Are the lights warm white or cool white?
By Stephen on Jul 26,2021

Answer:

they are warm white 

Question:

Hi I bought these light two days ago. Just realised both end of the wire of buld got different connectors, any way I can swap them as I want to use the hook to hang, what in that case my connector end up in area with less sun light?
By Gurminder on Jul 22,2021

Answer:

I am afraid that you cannot swap over the connections. 

You can purchase an extension cable separately: https://www.thesolarcentre.co.uk/products/Falmouth_5M_Extension_Cable-963-5.html

That would help you with placing the panel in a good location. 

Question:

Are the lights a warm or a cool white light?
By Chrissy on Jul 19,2021

Answer:

These lights are warm white. 

Question:

Is it possible to add a cable extender from the end of the bulbs to the solar pack as I need to position the power pack slightly further away.from where the bulbs hang
By Kel on Jul 18,2021

Answer:

It is possible.

Please click on the link:

https://www.thesolarcentre.co.uk/products/Falmouth_5M_Extension_Cable-963-5.html

Question:

I notice the Falmouth festoon lights have a 2 pin female connector at the end of the cable. Is this to connect another set of lights into it? If not what is this for please?
By Zoe on Jul 17,2021

Answer:

The panel won't support more led's.

This is needed for the extension cable: https://www.thesolarcentre.co.uk/products/Falmouth_5M_Extension_Cable-963-5.html

and the solar panel.

Question:

Does the power switch need to be "On" in order to get solar charged? I don't want the light to automatically come on when it is dark, but would like to be able to switch on the lights.
By Karen on Jul 2,2021

Answer:

You can turn the lights on/off on demand. 

If the lights are switched off it would allow them to build up a charge.

 

Question:

Hi I am wanting to put these lights on my fence what type of hook would I need to fix to the fence please? Given the hook would be facing the fence panel a cup hook wouldn't work looks like a fence hook would need to go in from side.
By Sara Phillips on Jun 24,2021

Answer:

'Hanger hooks' for string lights will be fine. 

Question:

Does the Solar Panel come with a wall/post mounting bracket?
By Simon Letts on Jun 1,2021

Answer:

Yes, it does.

Question:

Can you join up sets of the Falmouth lights?
By rebecca on May 31,2021

Answer:

I am afraid not. 

Question:

A couple of customers have enquired about IP rating and this has not been answered. Please could you please state clearly the IP rating of these lights.
By Janey on May 18,2021

Answer:

IP65

Question:

I've noticed you now sell spare Falmouth bulbs for this set but the ones shown are noticeably different from the original set. The replacements have visible filaments whereas the originals seem to be encased in small plastic tubes. Is this the case and if so does Falmouth make replacement bulbs that do match? Thanks in advance.
By Janey. on May 18,2021

Answer:

The bulbs that we sell separately would be exactly the same as the original set. 

Question:

Can you override the automatic turn on? Can you turn them on before it gets dark?
By Karen Sheppard on May 15,2021

Answer:

I am afraid not. The lights will only illuminate when is dark.

Question:

Hi as the cable has a connector at both ends of the lights can you add another set of Falmouth lights to run off one solar panel?
By Mark Brown on May 10,2021

Answer:

I am afraid not. One panel cannot support two sets of lights.

Question:

How do these attach to a fence?
By Kevin H on May 3,2021

Answer:

Usually, customers use hooks to attach the lights to the fence.

Question:

What is the length of cable from the solar panel?
By Sam on May 2,2021

Answer:

It is 80cm. However, we sell a 5m extension cable separately. 

Question:

The lights don't come on until dark (9.30pm) which is after dusk, would prefer earlier especially if entertaining, not sure why. Otherwise love the lights
By Julie Thorburn on May 2,2021

Answer:

Depending on the time of year dusk can vary. In summer dusk is 21:30pm-10:00pm. If you find they are coming on too late then you are able to cover the panel, this will simulate darkness. 

Question:

Are these glass? I am worried they might break if put on my fence panels as they will blow when windy
By sarah on Apr 29,2021

Answer:

These lights are made of glass. There are hooks on the base of each light bulb so that you can install them securely. 

Question:

Are these in warm white colour?
By Martin Drienovsky on Apr 26,2021

Answer:

These lights are warm white.

Question:

Please can you tell me what type of USB connection I need to connect to the lights to charge them? Struggling to find the right one.
By Natalie swarbrick on Apr 19,2021

Answer:

You need a micro USB charging cable.

Question:

Hi, I am looking to buy spare bulbs for the Falmouth solar festoon lights but the page says it is unavailable. Please can you advise how to purchase these? Thanks, Hannah
By Hannah Bowman on Apr 18,2021

Answer:

Please click on this link: https://www.thesolarcentre.co.uk/products/Falmouth_USB_Bulbs_Set_Of_4-968-5.html

Question:

Are these more of a cool white?
By Linda Fox on Apr 15,2021

Answer:

These lights are warm white. 

Question:

Is the battery replaceable? If so what type is it?
By Andrew on Apr 10,2021

Answer:

The batteries are replaceable they are Li 2000 (mAh) 3.7v 

Question:

Is the battery AA or 18650 sized?
By Mark on Apr 5,2021

Answer:

This unit has pre-installed lithium batteries. 

2200mAh/ 3.7c/ 2pcs

Question:

Is the glass shatterproof? I want to hang these along a trellis on a brick wall and wonder if the wind could cause them to shatter. Thanks
By hannah cook on Apr 5,2021

Answer:

These light bulbs are made of glass. They could be damaged if they hit on the brick wall etc. But there are hooks on each light bulb which should help you install them properly. 

Question:

Can you buy spare bulbs for these lights? I gave them as Christmas presents, but the new owners lost two as they were putting them up, so they now have no spares
By Kathy Lawrence on Jan 12,2021

Answer:

Spare bulbs can be purchased here 

Question:

3 of my bulbs smashed and only 2 extra were provided. How can I get more?
By Edward Diner on Dec 29,2020

Answer:

Spare bulbs can be purchased here .

Question:

Can you detach the solar panel to bring indoors to charge? There is a connector does it come apart and if so how do you do it.
By Angela Pettit Jones on Dec 13,2020

Answer:

They come with a control tube that contains the battery, you can detach the tube from the lights and take this inside to charge instead of taking the lights down. You can detach it by unscrewing the cable from the outlet on the tube.

Question:

Put up my new lights 2 days ago , did the usb charge , first night fine , second night after a period of solid light they went to a mad flickering for the next five hours ? Can you explain - is this what happens if charge falls below a certain level ? Thanks Sue
By sue on Dec 10,2020

Answer:

Flickering lights sounds like a lack of charge. We recommend, to get the charge back up to leave the lights in an off position to charge for 3-5 days to get a good lot of charge before turning them on, especially at this time of year.

Question:

Do these lights have any IP accreditation/rating e.g. water resistant or weatherproof
By Tom Burke on Dec 9,2020

Answer:

These are outdoor lights designed to withstand all UK weather conditions.

Question:

If I only charge via USB, would I keep needing to bring the lights down and inside to do so?
By Najiya Mulla on Dec 7,2020

Answer:

Unless you have acess to an outside power source next to the lights that you can charge from, yes.

Question:

Do these lights come with a solar panel or do I have to buy that separately?
By Sarah on Dec 5,2020

Answer:

These lights come with a solar panel

Question:

Will the light turn off when its full day light? Or do i need to turn them off manually?
By Jot on Dec 3,2020

Answer:

The lights will turn off when they detect daylight.

Question:

How do I remove the charging panel from the string to bring it indoors to recharge via usb once the lights are up?
By TMW on Dec 2,2020

Answer:

unscrew from the control tube and bring the tube inside to charge via USB

Question:

How big is the solar panel? How many lumens does the whole string give out?
By Polly stansell on Nov 29,2020

Answer:

13cm x 21cm, the lights don't have a lumen rating as they're decorative 

Question:

I'm looking for lights that stay on. Are these sensors or do they stay on?
By Loretta Rafter on Nov 28,2020

Answer:

These lights will stay on once dark, they do not have a sensor.

Question:

How many bulbs are there on cable ? What is distance between them?
By Pip on Nov 25,2020

Answer:

25 bulbs are spaced 30cm apart along an 8m string

Question:

What size are the light bulbs please?
By Andrea on Nov 23,2020

Answer:

Bulb Size: G40 globe lights are 40mm in diameter

Question:

How long does it take to charge by usb
By Jon on Nov 22,2020

Answer:

The lights take around 4-6 hours to charge via USB

Question:

What wattage and light output are the bulbs?
By David Whittaker on Nov 19,2020

Answer:

These are just decorative so no lumen rating. 

Question:

Hi I've just bought some of these lights which are excellent by the way I was wondering if you can buy more lights to plug in without the solar panel Thank you
By Robert hope on Nov 19,2020

Answer:

No these lights cannot have more added to the end of them.

Question:

What is the colour temperature of the lamps and what is the Lumen output of each bulb? Also once charged how long does the string of lights last for?
By Hugo fleming on Nov 19,2020

Answer:

The lights are warm white, the lights do not have a lumen rating as they're decorative lights. The lights can last up to 12 nights on a single USB charge with little help from the sun.

Question:

Are these warm white? There are not photos of them in the ‘on' position?
By Kirstin on Nov 18,2020

Answer:

They are a warm white light.

Question:

Hi, Where are these lights manufactured? Thanks Regards Andrew
By Andrew Duckworth on Nov 16,2020

Answer:

Our lights are designed and delivered in the UK and manufactured in China

Question:

Is a solar panel included or must it be bought separate?
By Jay Rees on Nov 16,2020

Answer:

The lights come with a solar panel 

Question:

Hi are these lights a cool white or warm white when lit. Thanks.
By Phil Spilman on Nov 12,2020

Answer:

These are warm white lights 

Question:

Hi, Do these solar lights still charge on a cloudy day? Cheers, Michelle
By Mrs Michelle Field on Nov 6,2020

Answer:

Yes they can as long as there is daylight, the runtime/ brightness will be reduced 

Question:

Do you sell spare bulbs for this set? Thanks Colin
By Colin burns on Nov 6,2020

Answer:

we do not sell them no

Question:

Are these bulbs mirrored? It's hard to tell from the photo. Thank you!
By Lucy Mildren on Nov 1,2020

Answer:

These are glass bulbs!

Question:

Can you switch these lights off?
By Gina Ash on Oct 23,2020

Answer:

Yes they have a manual on/off switch. 

Question:

Can I get replacement bulbs? And where from?
By Debbie on Oct 22,2020

Answer:

The lights come with two replacement bulbs, we do not sell replacement bulbs.

Question:

Do you stock the spare bulbs for these ?.
By Colin burns on Oct 19,2020

Answer:

No we do not stock the spare bulbs 

Question:

Please could you tell me where the battery is and if it's possible to replace it?
By janie X on Oct 19,2020

Answer:

The batteries are located inside the solar panel. I am afraid that the batteries cannot be replaced. 

Question:

What is the exact spec of the USB cable needed? I bought this product, but it does not use a standard USB, and has a small irregular shaped connector - I am not sure if this is a mini B or a micro b?
By Sarah Chorley on Oct 18,2020

Answer:

It is a micro USB cable.

Question:

Are these rust proof?
By Chris Watkins on Sep 15,2020

Answer:

We have not had any incidences of rusting, these are a glass bulb with a plastic wiring.

Question:

Can I extend these and still control them from the same on/off switch?
By Thomas James on Sep 6,2020

Answer:

These lights cannot be extended. 

Question:

Are they waterproof?
By Janet Nixon on Aug 14,2020

Answer:

Yes they can be left all year round, they cannot be submerged in water. 

Question:

Please could you advise if you sell the replacement bulbs for this product?
By Susanne Le Duc on Aug 12,2020

Answer:

The bulbs can be found here

Question:

Will these fill with rainwater (we had some previous "lightbulb" ones which did and it rather spoiled the looks)?
By Faith Jenkins on Jul 26,2020

Answer:

These should not fill with rainwater, however ther emaybe some condensation, this will dissolve in the sun. 

Question:

What is the brightness of each bulb in lumens? I am looking to light a BBQ hut and thinking this set might actually be too bright?
By Graeme on Jul 22,2020

Answer:

The Falmouth are a decorative light and will give ambient lighting, it will not light up a room. 

Question:

What's the measurement between the bulbs
By Sarah Lucey on Jul 15,2020

Answer:

 Bulbs are spaced 30cm apart along an 8m string

Question:

Can two sets be added together and work with one solar panel?
By Mark Heffernan on Jul 4,2020

Answer:

No, sorry this is not possible. 

Question:

Please can to say whether the light coming into a poly tunnel through clear plastic will be enough to charge the panel ? It will be light all day.
By Kate Randall on Jul 1,2020

Answer:

We do not suggest the panel being behind anything, just outside. 

Question:

I'm looking to hang the lights at the top of a pergola and understand that the solar panel to the first bulb is 80cm. Is solar panel able to be fixed to wood by screws?
By Paul Walton on Jun 20,2020

Answer:

Yes, previously customers have done this. 

Question:

Can I ask where people have put the solar panel as it's so close to the first bulb. I want to string them along the top of my fence but the solar panel won't reach the floor. Has anyone mounted the solar panel onto their fence?
By Amanda Benton on Jun 16,2020

Answer:

We do have an extension cable so customers use this to place the panel somewhere else. Please find the link to the cable here 

Question:

How long do the light stay bright after fully charging the solar panel?
By John on Jun 14,2020

Answer:

Should come on at dusk and then run until battery runs out or light hits the panel 

Question:

Does this set of lights have the solar panel that can b fixed to the fence and a usb port for additional charging Thanks David
By David Palmer on Jun 12,2020

Answer:

That is correct, yes. 

Question:

How robust as the bulbs? Thinking of hanging along the wall but it can be windy and have had units (not yours) shatter
By Richard Massey on Jun 11,2020

Answer:

These are made of glass, so depends on how hard the surface is they hit into. 

Question:

Are these warm white?
By Rachael on Jun 8,2020

Answer:

These are warm white colour 

Question:

Could you tell me where these are manufactured please?
By Robert Allen on Jun 7,2020

Answer:

All our solar lights are designed in the UK for UK conditions and manufactured in China. 

Question:

Does the usb charging point detach from the light string? Thank you
By Martin on Jun 6,2020

Answer:

The panel detaches from the light string, the panel can then be brought inside to charge via USB. 

Question:

Do these come with any fixings for fitting the solar panel to a building? Is this possible?
By Nicola on Jun 3,2020

Answer:

Yes, you can either install them by using the spike or the screw fixing and place it on the wall.

Question:

How bright are the lights? Are they a warm soft / vintage looking light? Thanks Matt
By Matthew Curley on Jun 3,2020

Answer:

They are a warm white colour

Question:

Hi there, are you able to provide information or a picture of the solar panel? I'd like to attach it to wood, is this possible? Many thanks.
By Amy on Jun 3,2020

Answer:

We are trying to update our photos as quickly as we can. The panel can be mounted onto wood. 

Question:

Just purchased these lights for my fence and they look amazing. However the lead to the solar panel isn't long enough and i wondered if you do an extension cable specifically for these lights?
By Sarah Horton on Jun 1,2020

Answer:

Yes we do, the cable can be found here 

Question:

How far is the first bulb from the solar panel ? (I need it to be a couple of metres + to place the panel in the sun and the lights around my chairs )
By Tracey Kirker on Jun 1,2020

Answer:

Distance to first light: 80cm

Question:

Hi How big are the bulbs? Thanks
By Lindsey on May 31,2020

Answer:

• Bulb Size: G40 globe lights are 40mm in diameter

Question:

What is the waterproof raiting on these lights regards Andy
By Andy horsfield on May 30,2020

Answer:

These are outdoor lights designed to withstand all UK weather conditions.

Question:

Hello Could you leave this plugged into an external usb connection. Thanks
By Leighton Prescott on May 30,2020

Answer:

We would only recommend them just being charged by USB, not as a permanent fixture.

Question:

Hi, do these or any festooned lights you sell have a switch? I'd like to be able to turn them off and them not just come on automatically. Or a timer? Warm Regards, Sarah
By Sarah on May 29,2020

Answer:

Yes there is an on/off switch located on the panel. Depending on where the panel is mouted you can just turn them on/off. 

Question:

What length is the cable?
By M sharples on May 27,2020

Answer:

This warm white set of 25 bulbs are spaced 30cm apart along an 8m string

Question:

Are these quite small bulbs? Hard to compare any of the bulb style solar lights you have with there being no measurements. More pics would also be really helpful!
By Tracey on May 25,2020

Answer:

The measurements are on the page for the Falmouth under dimensions  but here they are : 

 

• Bulb Size: G40 globe lights are 40mm in diameter

Question:

Hi, if one bulb fails, will the rest still light? Thank you
By MIKE on May 21,2020

Answer:

Hi, we sell replaceable bulbs: https://www.thesolarcentre.co.uk/products/Falmouth_USB_Bulbs_Set_Of_4-968-5.html

Question:

1. Are these glass bulbs easily smashed as I want them for a pub garden and children and dogs are about? Also, how bright are they, and is it a white or warm light? 2. I already emailed you about whether I can use Selene spots with a PIR, and if so do you sell the PIR to add, or shall I buy another light with PIR and use the spots elsewhere? Just asking again as you haven't replied yet.
By Ann Summers on May 15,2020

Answer:

They are made of glass so will smash if they are dropped etc, so might not be best to have them somewhere public. They are a warm white decorative feature and will not light up a hut for example. 

 

You cannot use PIR with any of our spotlights. 

Question:

What's the distance between the solar panel and the first bulb and do you know the lumen rating at all? Thanks in advance,
By Lloyd on May 6,2020

Answer:

The distance to first light is 80cm. As these are decorative there isn't a lumen rating. 

Question:

Are these lights IP rated / weatherproof so I can leave them outside in the rain?
By michael creese on May 2,2020

Answer:

Yes these can be left outside all year round.

Question:

What sort of battery. Please
By Peter dredge on May 1,2020

Answer:

This unit has pre-installed lithium batteries. 

2200mAh/ 3.7c/ 2pcs

Question:

Can you please confirm how many metres of cable between first bulb and solar panel?
By Louise Smith on Apr 29,2020

Answer:

Distance to first light: 80cm

Question:

is the dusk till dawn setting adjustable, in that you may wish the lights to come on when its not that dark.
By Geoff Moxey on Apr 27,2020

Answer:

It is not adjustable. 

Question:

1. What size is the solar panel? 2. How long is the cable from the end of the lights to the solar panel? Thanks
By Pete on Apr 22,2020

Answer:

Distance to first light: 80cm