Frequently Asked Questions - Grantham Up & Down Solar Wall Light

Question:

Can you replace the bulbs?
By sangeeta on Feb 14,2024

Answer:

The bulbs in the Grantham lights are not replaceable. 

Question:

Do you do a smaller version of the Grantham up and down light please? Looking to purchase at least 2 to put on new brick gate posts. May consider 1 each side on each post.
By Dawn perkins on Dec 22,2023

Answer:

I am afraid we only do a larger version of the Grantham I am afraid. We have the Gloucester  which is smaller up and down, but doe not have the same shape. 

Question:

How many hours of light will one days full charge provide? (Assuming battery fully charged) please can you quote number of hours for both standard mode and power saving mode. Thanks .
By Rich on Dec 22,2023

Answer:

The light in Summer should run from Dusk until Dawn and in Winter I would say between 4-6 hours, but it depends on the location of the light as well. If it is not getting direct sunlight or in a north facing position in winter the run time maybe greatly reduced. 

Question:

What is the zone range of these lamps that is left and right but more importantly the forward zone , I am only 7 metres from the roadway Thank you
By Tony Bacon on Sep 16,2023

Answer:

This light is not the motion activated light, this one is our standar up and down lamp. The item you will need this light  The motion version has a sensor that can reach up to 8 metres at a 100-degree angle when any motion is detected close by.

Question:

Hello, these lights are fantastic. I have 4 - although you say they can stay up for winter. Would it help battery life if I take them down for winter, switch them off and store in a dry place? I don't want them damaged by extreme frost or winter conditions? Thank you
By Derek Bird on Aug 30,2023

Answer:

Hello.

Our lights are designed to work all year round and to be outside all year round, we recommend keeping them outside for charging as they do have a power-saving mode which will keep your lights working all year round, we do not recommend storing them away just because the battery can deplete to zero which could mean your lights will no longer work.

Question:

Hi, I have just purchased 9 of these.. Just wondering how you initially charge them? Thanks
By Johnny Jones on Jan 2,2023

Answer:

Hi Johnny, Thank you for your message. When you fit the lights leave them switched off for 3 to 5 days. Let them build a full charge. Switch them on with the button at the fitting and these should work from then

Question:

1) How effective will the lights be on a north facing wall in winter? Daylight hours are as short as 8 hours in Shetland. 2) Is there a remote control or do they just stay on until the battery dies? 3) How difficult is battery replacement ? 4) Are these lights truly waterproof/weatherproof? 5) Have you any units that would tick the above points?
By Chris Saloschin on Nov 18,2022

Answer:

Hi Chris, we do always advise that a south-facing position is the most optimal place for your lights to be installed. If you only receive a short amount of daylight, I would suggest not placing this particular light in a north-facing position. I would advise looking at our lights that have a remote solar panel, where you can face this in a more optimal position.

These lights do not come with a remote. The lights will come on when darkness has been detected and will turn off when daylight comes or the battery has depleted, whichever one comes first. These lights have an IP rating of IP65.

Question:

WHAT IS THE IP for waterproof?. Thanks
By LIN on Nov 10,2022

Answer:

Hi Lin, the IP rating of this light is IP65.

Question:

Planning on using this in a porch? WIll it get enough light and can you charge the battery manually?
By Harry Frost on Nov 3,2022

Answer:

Hi Harry. You may be able to use the light in the porch, providing that the solar panel, located on the top of this light is in direct sunlight. You cannot charge the batteries for this light manually.

Question:

Do these lights detect movement and go brighter
By Phil on Nov 2,2022

Answer:

Hi Phil. These particular ones are a dusk till dawn light. We do have a motion version, which will illuminate when motion has been detected.

Link for Motion version.

Question:

Are there any plans to do the Grantham in black. We bought the grey and a pleased with them but need black for a different area
By Colm on Aug 23,2022

Answer:

Hi Colm. We have no immediate plans for this light to be sold in different colours. We do have other up and down lights, that come in black.

Question:

Are the Grantham up and down lights a warm light or cold white light when on? Thanks
By Lyndsey on Jul 14,2022

Answer:

They are warm white.

Question:

Does the switch need to be "on" when first charging the new Grantham Up & Down Solar lights,?
By Mrs Foster on Jun 15,2022

Answer:

All of our lights can be charged in the on & off position. When you first receive your lights, we advise switching them off to gather a base charge before installation.

Question:

Hello, how can I switch between the normal and power saving modes? Many thanks!
By Dennis Teepe on May 21,2022

Answer:

Hi Dennis. The round switch located on the back of the light, when clicked once the light will go on standard mode. When the button is clicked twice, this will put the light on powersaving mode. The third click will switch the light off.

Question:

Please could you let me know the battery size and can they be upgraded to large capacity batteries to last longer?
By Mr Dean on May 21,2022

Answer:

The batteries in these lights are 18650 2600mAh Lithium-Ion rechargeable batteries. The batteries in these units cannot be changed due to them being wired in.

Question:

Hi there, I see this question may have been asked but I'm still not totally clear. Does the solar panel need physical direct sunlight (as in placed in front of/below the sun) or can the general daylight suffice in charging it? Thank you
By Aimee Pidgeon on May 4,2022

Answer:

Hi Aimee. The solar panel is located on the top of this light, and it will require direct sunlight for the solar panel to charge the battery in the light.

Question:

Where is the solar panel for it to charge please?
By Natalie Wilmot on Apr 11,2022

Answer:

Hi Natalie. The solar panel for this light is integrated and is located on the top of the light.

Question:

Does this light have a motion sensor?
By Alicia H on Mar 31,2022

Answer:

Hi Alicia. 

These particular ones are a dusk till dawn light. We do have a motion version, which will illuminate when motion has been detected.

Link for Motion version.

Question:

What is the Ip rating of this light please
By Janice Davis on Mar 16,2022

Answer:

Hi Janice. the IP rating of this light is IP65.

Question:

Hi is this a self contained , wireless unit or does it require attaching to a solar panel ?
By ANDREW KYLE on Mar 14,2022

Answer:

Hi Andrew. The solar panel for this light is integrated and is located on the top of the light.

Question:

You say the battery should last for 3 years. Are the solar lights then useless, or can the battery be replaced?
By Anne on Feb 22,2022

Answer:

Hi Anne. We do say the battery life is around 2-3 years depending on the use of your lights. We have had lights that last a lot longer than this. Unfortuantely, the batteries in these lights cannot be replaced.

Question:

Hi, can these solar panels be fitted to wooden fence posts
By Eugene on Feb 13,2022

Answer:

Hi Eugene. The solar panel for this light is located on the top. Yes, this light can be fixed to a fence panel, screws and fixings are included.

Question:

Hi, does this light have an option to be lit downwards only?
By Graeme on Jan 30,2022

Answer:

Hi Graeme. This light is an up-and-down lighter. We do sell lights that are just downlights such as the Truro, the Chelmsford and the Zenith.

Question:

How bright is this light .in after a very bright light .Thanks Micky.
By Micky on Jan 30,2022

Answer:

Hi Micky. This light is 60 lumens.

Question:

What is the height & width of this solar light?
By Carol Hodgson on Jan 2,2022

Answer:

Hi Carol. The height of this light is 150 mm and the width is 110 mm.

Question:

The there settings the Grantham up and down wall light one is off I know there is a normal and a power saving mode which comes after the off regards John
By John Didlockthe there settin on Nov 24,2021

Answer:

Hi John. The round switch located on the back of the light, when clicked once the light will go on standard mode. When the button is clicked twice, this will put the light on powersaving mode. The third click will switch the light off.

Question:

How much does this light protrude from the wall when fitted?
By Matthew Callaway on Nov 19,2021

Answer:

13.5 cm but the bracket itself is 6.5cm 

Question:

Hi, does the unit need to be in direct sun to recharge as aiming to put at front door but we have a small over hang roof so may be limited with direct light
By Phill Laughton-Gleave on Oct 13,2021

Answer:

It will have to be in direct daylight. Any obstructions can stop the batteries from charging. 

Question:

Are the lights black or anthracite?
By Sarah on Sep 22,2021

Answer:

they are anthracite 

Question:

Is this light USB chargeable
By Denise Parkinson on Aug 21,2021

Answer:

it is isn't unfortunately 

Question:

Can the lights be fitted to any other material other than a fence or wall, we have got composite slatted fence with steel posts.
By Jane on Aug 12,2021

Answer:

The bracket can be installed on a hard surface. That should work. You will have to drill on your fence and use appropriate screws. 

Question:

Do these have a night light (low level - always on) mode or are they completely off until there's movement?
By Ray on Aug 1,2021

Answer:

this isn't a motion detected light however we do have a motion detected light in this design , however, this light has a standard and power-saving mode 

Question:

Once these lights are switched "on'', can they just be left on? I mean, do they automatically light up at dusk? If I had 5 in my garden, I wouldnt have to switch them all off and on again?
By Tom Astrella on Jul 31,2021

Answer:

once they are switched on they will come on automatically from dusk till dawn 

Question:

Seems the lumens on this light have been upgraded from 50 to 60? Can you confirm that the up light is 30 lumens and the down light is 30 lumens?
By Tom Astrella on Jul 31,2021

Answer:

That is correct. The total output is 60Lumens. Both sides will illuminate equally, it would be 30 Lumens for each side.

Question:

Hi, What colour is the exterior, is it grey or black ? Thanks
By Elizabeth Shackleton on Jul 26,2021

Answer:

It is anthracite. 

Question:

When you first switch these on are they automatically on the summer mode?
By Natalie C on Jul 25,2021

Answer:

there's a switch so you can either switch it to the standard mode or power saving mode 

Question:

Hello Can I fix these to my concrete posts between my wooden garden fences ?
By Jesse on Jul 24,2021

Answer:

Yes, that should be fine. 

Question:

Does this light automatically come on at dusk and go off at dawn?
By Derek on Jul 22,2021

Answer:

yes that's correct 

Question:

Do you have any plans to produce something that looks like rose gold or brass other than anthracite color? Or if you have (and can make) such a color right now, I'm willing to buy it right away. I am Korean and I am glad to know your site. However, it is very difficult to find a color close to gold among solar wall lamps. Please reply by email.
By yun on Jul 15,2021

Answer:

All of our wall lights are anthracite or stainless steel at the moment.

We can look into your suggestion.

Question:

Hi I want this lights to put them on my fence is that ok or is only for wall?
By Suzie on Jul 12,2021

Answer:

That would be fine. The lights can also be installed on a fence. 

Question:

Hi I have just purchased x3 of these you see it says charge for 3 to 5 days … do you just leave it on the off setting in the sun and will that allow them to fully charge or do I set it to setting to my choice and just let it charge that way? Thanks
By Chris Devlin on Jun 29,2021

Answer:

if you can charge it while its switched off please up to 5 days 

Question:

I've seen the light colour is warm white, can you get them in cool white?
By Terry on Jun 24,2021

Answer:

I am afraid not. This light comes only in warm white. 

Question:

Hi, will these lights work if used in a porch?
By Jade Rickard on Jun 20,2021

Answer:

I am afraid not. The solar panel is integrated and the light needs to be exposed to some direct daylight and not be charged via windows/glass etc. 

Question:

What's the IP rating of these lights?
By Russ on Jun 6,2021

Answer:

IP65 

Question:

I only want the lights on when we sit in that area when dark. Can I leave the lamps off and just switch them on when I need them and if left off is the battery still getting charged.
By Chris on May 27,2021

Answer:

The switch button is at the back of the light, you can switch the light on/off manually but it might not be easily accessible once it has been installed on the wall/ fence. The batteries will still be able to charge when your unit is switched off.

Question:

Please can you let me know the measurements of the back plate which fixes to the wall?
By Kelly on May 12,2021

Answer:

Please see below:

• Fixing holes: 35mm apart
• Bracket:(W) 75mm (H)105mm

Question:

How long do bulbs usually last
By ivy on May 6,2021

Answer:

It is very rare for the LEDs to stop working.

Question:

How are these fitted, do they have a backplate or drilled and screwed directly to the surface, and where is the cable entry Thanks
By brian blackmore on May 1,2021

Answer:

There is a bracket and you will have to drill in order to fit this light on the wall. 

Question:

Does the light have a separate solar panel or is the solar panel on top of the light it's self?
By Lyndsey on Apr 30,2021

Answer:

The solar panel is integrated.

Question:

What is the bracket size please
By Julie jackson on Apr 9,2021

Answer:

• Bracket:(W) 75mm (H)105mm

Question:

Does this light have 2 settings?
By Shaz on Apr 8,2021

Answer:

It has got a powersaving mode. 

Question:

How many lumens?
By Rachel Ray on Mar 22,2021

Answer:

It is 60 Lumens. 

Question:

Hi, are the batteries able to be changed, and do you sell replacements? Thanks
By Simon Grant on Mar 21,2021

Answer:

The batteries cannot be replaced on this unit. 

Question:

Does this need a separate solar panel to install or is the solar panel installed into the light?
By Cameron Hutchinson on Mar 17,2021

Answer:

The solar panel is integrated. 

Question:

My door is north facing and so the front gets barely any sun, will this affect the brightness of the light?
By Alana on Mar 14,2021

Answer:

This light has an integrated panel and needs to be placed on a South facing wall. 

Question:

How far do these lights protrude from a fence with the light and bracket in total please. Thanks
By Paul Wilson on Mar 11,2021

Answer:

Approximately 185mm.

Question:

do these have an off/on switch?
By Marcus on Mar 5,2021

Answer:

yes, they do have an on/off switch.

Question:

Do these lights have a built in solar panel are is it separate attached by a cable?
By Danielle Nind on Feb 25,2021

Answer:

The solar panel is integrated. 

Question:

How do u change from winter to summer setting
By Vicky Brown on Feb 21,2021

Answer:

You need to press on the switch button and the setting would be changed. 

Question:

Hi, I was wondering can you replace the bulb when it dies?
By Michelle Myers on Feb 13,2021

Answer:

I am afraid not. 

Question:

Hi Can you tell me the colour of the light please As one pic looks black and other looks grey?
By Brian on Feb 7,2021

Answer:

It is anthracite.

Question:

Do you have to screw these in? I have a large balcony in London so would love a few of these to brighten it up, the material of the side of the building however is metal/steal, would command strips hold these up okay? Thanks Paul
By Paul Stanley on Feb 4,2021

Answer:

These need to be drilled or screwed in. We would not recommend them to be secured with any type of tape/glued tape as it may not be strong enough. 

Question:

Hi I currently have 8 of these lights I just wondered do u think they coukd be fitted to a normal fitted fence not just a brick wall and if so what fitting do u recommend. Thanks
By Richie Walton on Feb 1,2021

Answer:

These lights can go onto fence or brick wall, they come with all the fixings and fixtures you will need so no need to buy any special. 

Question:

Can these be controlled at all? Only on for 'x' hours, worried about safety if on all night
By Aaron on Jan 25,2021

Answer:

There is no timer, so cannot be programmed. They will come on when it is dark until the battery runs out or there is light, whichever comes first. 

Question:

What waterproof rating are these lights and can these be positioned under a front door canopy please?
By Marcus Stafford on Dec 29,2020

Answer:

No we do not recomend this for under a canopy as the panel is on top of the light. It needs to be away from any shading or covering. 

Question:

Hello, is this item waterproof? would like to install it outdoors.
By Alan E on Dec 18,2020

Answer:

Yes all our lights are waterproof as they are outdoor solar lights.

Question:

Could these realistically work on a north facing wall or do they need to be south facing to work over winter?
By Alec on Oct 14,2020

Answer:

We do not recommend this.

Question:

Hello Does the light work on a timer? or do they come on automatically when it gets dark? Do you sell replacement batteries and what is the cost? What is the life span of the battery which comes pre-installed? thanks.
By LHB on Oct 3,2020

Answer:

These lights come on automatically when it gets dark, the batteries should last around 3 years. 

Question:

How many screws are in the back plate?
By Dawn on Sep 13,2020

Answer:

There are 2 screws that are required for the installation of this light.

Question:

Is this black in colour or a dark grey?
By Francesca on Sep 6,2020

Answer:

Very dark grey

Question:

These are just what I'm looking for but I would like them in chrome! I see that this question has already been asked. Is there any chance?
By Gareth on Sep 2,2020

Answer:

No Sorry!

Question:

What colour is the unit body black or anthracite?
By Richard Oldroyd on Sep 1,2020

Answer:

It is anthracite.

Question:

Hi Is the colour of the light in a black finish or is it anthracite. As l am looking for a stylish solar light in black. Thanks
By Julie Hood on Aug 28,2020

Answer:

It is anthracite.

Question:

Is there an on/off switch for this light ? thanks
By jane on Aug 5,2020

Answer:

Yes, there is an on/off button. If you leave the light switched on, it will come on automatically every evening. 

Question:

Can these lights be installed onto brick and use them as front light for my house?
By Mark on Aug 4,2020

Answer:

yes, they can be installed onto brick.

Question:

Is this light black or dark grey. Thanks
By Anna on Aug 4,2020

Answer:

It's anthracite colour.

Question:

Hi, is the solar panel at the top of the light itself? Thanks
By Tom on Aug 3,2020

Answer:

Yes, the solar panel is integrated into the top of the light head 

Question:

Love all your solar lights but all my lights in my garden are white light not warm white, will any of your solar lights of this style be available in bright white solar lights please?
By Louisa Lane on Jul 27,2020

Answer:

Thank you for your kind words.

I am afraid that we do not have a light that is in anthracite edition and cool white, but we are always looking into adding more products on to our website.

Question:

What is the IP rating on this item
By Glenn on Jul 26,2020

Answer:

It's IP65.

Question:

How does this attach to the wall?
By Sandra haynes on Jul 12,2020

Answer:

You will have to drill and use two screws in order to attach securely this light on the wall.

Question:

Please could you confirm where the on/off switch is. Do you have to unscrew or remove any part of the light to get to it?
By Chris Dollery on Jul 6,2020

Answer:

It's at the back of the ligh head, where the wall bracket it.

Question:

Hello how far apart are the screw holes for install placed? I want to put this on a 4x4 post and need to make sure it will fit. I see you have the bracket dimension but not the screw hole placement
By Danielle Ross on Jun 25,2020

Answer:

The screw holes should be 34mm apart.

Question:

Hello, what are the dimensions of the bracket please?
By Caro Po on Jun 6,2020

Answer:

The dimensions are: 7.5 cm wide and 10.5cm high. 

Question:

Are these easy to fit?
By Michelle on Jun 2,2020

Answer:

The installation is very easy. You have to drill two level holes 34mm apart and use the fixing provided.

Question:

Do these lights have the solar panel built into them? Or do you have the panel connected by a wire? Thanks.
By Amy on May 17,2020

Answer:

This light comes with an integrated solar panel.

Question:

Hi will you be doing this in white or silver? I don't want a light that has a remote panel. Thanks
By Stephen on Apr 24,2020

Answer:

I can certainly pass this to the product development tea, owever it is not in the imediate future of the light. 

Question:

How are these installed on the wall?
By Joe Darby on Apr 20,2020

Answer:

There is bracket that attaches to the wall then you put the light onto that bracket. 

Question:

What are the dimensions of the wall fitting?
By Harriet on Apr 11,2020

Answer:

The back plate is 7.5 cm wide and 10.5cm high. 

Question:

Sorry to bother you, What material is the wall light? Do you get a discount for multiple purchases of one item? Thank You
By Ian Taylor on Apr 11,2020

Answer:

Hi, it has a matt finish. If you keep an eye out and sign up for our deals we will email those through.

 

Question:

Will you be selling this design in chrome?
By Louise on Feb 10,2020

Answer:

Currently, we do not have any plans but thank you for the feedback. We do have a similar light called the Chester which has a remote panel. See the Chester here

Question:

Although the light comes on automatically at dusk can it be turned off, or does it stay on until the battery goes flat? Thanks
By Paul on Jan 22,2020

Answer:

It can be manually switched off if required.

Question:

Hi, I'd like the Grantham up and down solar lights but I need them in warm white light please can you confirm the colour of lighting before I order?
By Deb Beckett on Jan 21,2020

Answer:

The Grantham is a warm white light. 

Question:

Hello there, I'm looking for a solar powered, motion sensor. Is that a feature of this light?
By Stella on Jan 12,2020

Answer:

This light operates dusk to dawn and is not motion activate. We have our Truro Motion you might be interested in. 

Question:

How many lumens does this light emit? Would it be suitable for either side of a patio door to generate light to the patio area or is it more decorative than for creating usable light?
By Roy D on Jan 5,2020

Answer:

The total lumen out put is 50 lumen. So the output of each light is 25 lumen. 

Question:

Does this light need seperate solar panel
By Carol Hewitt on Jan 5,2020

Answer:

The panel is based on top of the light with the LEDS around the outside. 

Question:

What are the dimensions of the back plate /wall attachment please? Thanks
By Claire Ramsey on Jan 4,2020

Answer:

The back plate is 7.5 cm wide and 10.5cm high. 

Question:

Hi there, I already have the Chester up and down wall light in stainless steel and wondered if you had any plans to release this in the same colour to match? Thank you.
By Emma on Dec 28,2019

Answer:

There are no plans at present to create a stainless steel Grantham. 

Question:

Where is the solar panel for charging the light, this is not shown in your stock photo???
By Mandy on Dec 8,2019

Answer:

The solar panel is based on top of the item

Question:

Just received my light. To charge it initially for the recommended 3-5 days, do I just place it in sunlight or do I need to push the on button to activate it or something?
By Luke on Dec 5,2019

Answer:

We recommend 3-5 days outside in as much direct sunlight as possible. After that charge up time switch it on and you should be up and running! 

Question:

Does this light have a separate solar panel or is it integrated into the light please?
By chris mcclelland on Dec 2,2019

Answer:

The panel is integrated, with the four LEDS around the side of the panel. 

Question:

Hi, Do you ship to Australia?
By William Lee on Nov 23,2019

Answer:

I am afraid not, we can always provide you with a quote for delivery, if you email your full address to [email protected] 

Question:

Does the light automatically come on at dusk?
By Jen on Nov 23,2019

Answer:

This is correct, the Grantham comes on automatically at night!

Question:

Hi can this battery be recharged in winter to keep it bright thanks
By Hayley Spencer on Nov 23,2019

Answer:

The panel will continuously charge the battery during the day so ther should not be a need to manually charge the battery. We do not recommend opening the unit to remove the battery as this could invalidate the warranty. 

 

Question:

Can I ask what temperature the light is? I would like something around 2700k. Thank you
By Trina on Nov 14,2019

Answer:

It is 3000k in temperature. It is warm white.

Question:

Will this item also be available in a silver finish?
By Heidi on Nov 12,2019

Answer:

There are no plans at present for a silver finish. 

Question:

Does this light have a separate solar panel or is it built into the light?
By Julie on Oct 31,2019

Answer:

The solar panel is integrated into the top of the light.

Question:

Hi I am very interested in this solar light. I have a few questions does the light come already fitted with the solar panel or is that separate. Do you need to replace the bulbs? Is it led? And finally where can you buy the replacement batterys for it. Thank you. Craig
By Craig on Oct 26,2019

Answer:

The panel is intergrated on the top and the leds are in each corner so will not affect the panel working, quite a clever design if we do say so ourselves! You are not able to repalce the bulbs, but you shouldn't need to. The batteries are already included, so no need to purchase them. They should last up to 3 years.