Frequently Asked Questions - TrueFlame USB Solar Crook Lantern

Question:

Hello, I am a bit confused about the dimensions It says the lantern height is 19.5cm. Then it says height excluding spike is 67 cm.
By Chris on Nov 22, 2021

Answer:

The height of the lantern is 67cm.

Question:

I understand the solar lantern has rechargeable batteries. What are these called please?
By Joan Higman on Nov 16, 2021

Answer:

It is a 18650mAh Lithium battery.

The one that we advertise on the website is not compatible. You need one that does not come with a pin, in order to fit inside the battery compartment.

 

Question:

Hello. Am I right in thinking charging via USB is optional and that you can just leave this out in the sun to charge?
By Loraine Morley on Sep 8, 2021

Answer:

yes, you can charge your light via the sun but have the option to charge your light by USB 

Question:

What is area of space covered by light
By Geraldine Akehurst on Sep 4, 2021

Answer:

It is 50 Lumens. It is mainly a decorative light. 

Question:

Is there a mode that turns off the flame effect for a steady light instead?
By Brendan on Aug 21, 2021

Answer:

No sorry, it will only ever flicker. 

Question:

Hi, Do these lanterns have an on/off switch so you can stop them coming on when you want to?
By Sarah on Aug 17, 2021

Answer:

Yes, they do have an on/off switch button.

Question:

Is the lamp body detachable, iam looking for something to put inside an old gas street light ,ilike this concept but don't require the outer case
By Charlie on Jul 27, 2021

Answer:

unfortunately its not im afraid 

Question:

How do you know when the lantern is fully charged as there doesn't appear to be anyway of showing?
By G.Barnard on Jul 9, 2021

Answer:

It will take 4 hours for the unit to fully charge via the USB cable. 

Question:

Hi, I like the look of these lights do you have to have the USB near an electrical plug or can you just charge them then place them in the garden?
By Brenda on Jun 5, 2021

Answer:

You can just take the light indoors, charged it and place it back in the garden.

Question:

Does this have integrated solar panel, or separate solar panel; with power lead? I am looking for a lantern with a separate solar panel and a few metres power cable
By Graham Morris on May 27, 2021

Answer:

This lantern has an integrated solar panel. 

Question:

What is the IP rating of the lantern?
By Chloe Lowry on May 25, 2021

Answer:

IP44

Question:

What colour is the actual lantern black or brown? Is it metal or plastic?
By Janice McCaughey on May 9, 2021

Answer:

It is black and made of plastic. 

Question:

Hi I can't seem to find the instructions on my lantern . Could you send me a copy ? I gave charged it but can't get it to work . I think batteries came with it. .. thanks rose
By Rose Alfano on Apr 28, 2021

Answer:

Please do hold down the on/off button at the bottom of the light for 5 seconds. 

Question:

What ip does this have, and what kind off solor panel please
By Samantha Smith on Apr 6, 2021

Answer:

its is IP44 and the solar panel is integrated on the top of the light 

Question:

Is the latter the same one as in the video. The one in the video looks like it has a pattern on the glass
By Chris B on Mar 30, 2021

Answer:

No, that is our Trueflame torches, they have a filigree pattern. The crook lantern is as shown. 

Question:

Is this light waterproof?
By Nicola Mainwaring on Feb 22, 2021

Answer:

These lights are waterproof.

Question:

What is the body of the light made of? Is it glass for the panels? or a plastic? Thank you
By Jason Christopher Grimes Vye on Aug 13, 2020

Answer:

It's plastic.

Question:

What is the body of the light made of? Is it glass for the panels? or a plastic? Thank you
By Jason Christopher Grimes Vye on Aug 13, 2020

Answer:

It's plastic. 

Question:

How do I use power saving mode?
By Julie on Jul 22, 2020

Answer:

Please press on the power button 2 times.

Question:

Could this be fastened onto stone pillars ?
By Pam Hare on Jul 13, 2020

Answer:

I am afraid not, we do not recommend that.

Question:

is the price for a single item or a pair?
By Aileen on Jul 2, 2020

Answer:

The price is for one lantern.

Question:

Are you able to purchase replacement USB charging cables, the connections are proprietary and I seem to have misplaced mine. Thanks.
By Neil Martin on Jul 1, 2020

Answer:

I am afraid that we do not sell the charging cable separately.

Question:

What is this item made of? Does it use plastic of glass in the windows? Is the frame metal or plastic? Thanks
By Hanna on Apr 11, 2020

Answer:

The item is made from toughened plastic and the window are plastic. The Crook it sits on it metal. 

Question:

Dimensions of lamp and height of crook?
By Ann Crick on Mar 18, 2020

Answer:

• Lantern Height: 19.5cm
• Lantern Width: 12.5cm
• Height: 67cm (excluding spike)
• Overall Height: 84cm (including spike)

Question:

I have two of these and they need charging,have put them on charge via USB but have no indication as to the charge going in do I have to switch off to charge and how long to keep charging for full charge ?
By Anthony Banks on Mar 14, 2020

Answer:

We recommend charging these for 4 hours and then after that they should be fully charged. Once they are off charge, thrun them on by pushing and holding the button in for 3-5 seconds and they should then come on for you i nthe evening and then recharge during the day. 

 

Question:

Where can I purchase the rechargeable batteries from
By Alan moulton on Dec 21, 2019

Answer:

batteries can be purchased here 

Question:

What material are the lanterns made out of? Would they be able to withstand windy conditions? Ie not get blown off a table?
By lyn on Aug 6, 2019

Answer:

The Lanterns are made of toughened plastic. The light weighs approximately 0.8kg so would take a good amount of wind to blow them off a table.

Question:

Hi. Just wondering if you can turn the TrueFlame effect off on the solar lantern to give a constant non-flickering light? Many thanks
By Gareth Oakley on Jul 24, 2019

Answer:

No, the flame effect is always on. 

Question:

Can you turn these on and off?
By Ryan Tate on May 23, 2019

Answer:

Yes, the Crook Solar Lanterns has a on/off switch 

Question:

Is the light source: led, bulb? replaceable?
By Barrt Sidaway on Nov 2, 2018

Answer:

LED and you will not need to replace them.

Question:

Could this be used in a sunny conservatory?
By Samantha Gee on Aug 15, 2018

Answer:

Almost all glass has some sort of UV protection and filters out light which in turn reduces the amount of charge you get from a solar panel. However, the Lamp comes with USB backup so you could add additional charge as and when needed or pop the light outside in the day and bring it in at night.

Question:

Could this be mounted on the top of a fence post say? i.e. could you possible screw through the base into the top of a fence post to secure it?
By Mitchell Wright on Aug 3, 2018

Answer:

This isn't how it's designed to be used however the base could be removed to allow holes to be drilled to secure it as you describe.

Question:

How many Lumens does this product produce on a full charge?
By Hugh Currie on Aug 2, 2018

Answer:

50 lumens