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Frequently asked questions
Hi, is the body of the lamp plastic or metal? Thanks
Asked by Anne on 24 Sep 2025
Hello, this product is toughened plastic.
Can the crook on the lamp b used independantly without the stake to put on a hook on the wall ..or is it all in one piece with the stake on ?
Asked by Glennis on 9 Sep 2025
Hello, The stake is not already attached so you do not ahve to use the stake.
I'd like to hang these from a tree. Would they get enough light to charge, or do they need to be in direct sunlight for a number of hours to charge?
Asked by Maz on 24 Jul 2024
If you wanted to place this in a tree I would be careful on which branches you hang them from as it might bend and break them, as any breakages due to this will not be covered under warranty. As you are able to USB charge them if needed and put them in powersaving mode, it wouldn't matter too much about the amount of sun as you can top up with USB, however if you were puirely relying on the sun then I would not place it somewhere heavily shaded.
I wish to buy a number of the TrueFlame USB Solar Crook Lanterns. How to charge by LED? and how long will a charge last? Thank you
Asked by Nick on 8 Jan 2023
Hi Nick, thank you for your message, our True flames need a good day in the sun and they will light for up to 10 hrs from a full charge.
I've have four of these lanterns, I like them very much. The battery has gone on one of them, it has a flat top battery 3.7v 2000mAh. Is it alright to replace with a 3000mAh as I can't find one at 2000mAh
Asked by Mike Saunders on 5 Dec 2022
3000mAh will not be a problem, it will last about a 1/3 longer via a USB charge but is unlikely to be fully charged by the solar panel alone.
Hello, Is this lantern really 67cm high? This would make it huge.
Asked by Luiza on 10 Sep 2022
Lantern Height: 19.5cm Lantern Width: 12.5cm
does it have an on/off switch?
Asked by Lesley Wickens on 1 Jul 2022
Hi Lesley! Thank you for your question! I can confirm the lantern does have an on/off switch this can be found located at the bottom of the light.
Hello, TrueFlame USB Solar Crook Lantern Does this come on at dusk and turn off automatically at dawn? Thank you
Asked by Rich on 26 May 2022
Hi Rich! Thank you for your question. I can confirm the lantern is a dusk till-dawn light so the unit will come on at dusk and turn off automatically at dawn!
What is the body construction made from? IS it plastic or steel?
Asked by Nic Breeze on 26 Jan 2022
Hi Nic! Thank you for your question! The body of the lantern is made out of toughened plastic!
Hello May I use this indoors? Many thanks for any info Jean
Asked by Jean on 21 Dec 2021
Hi Jean! Thank you for your question! You may however the panel would need to be covered as any light that could get onto the panel would cause the light to not work!
Re previous question by Chris on 22nd Nov 2021, am I correct in gathering that the actual lamp itself is 19.5cm and this, along with the spike is 67cm? Thanks.
Asked by Carol on 18 Dec 2021
Hi Carol! Thank you for your question! The dimensions of the light are: Lantern Height: 19.5cm Lantern width/depth: 12.5cm Height(including spike): 84cm Height(excluding spike): 67cm
Hello, I am a bit confused about the dimensions It says the lantern height is 19.5cm. Then it says height excluding spike is 67 cm.
Asked by Chris on 22 Nov 2021
The height of the lantern is 67cm.
Hello, I am a bit confused about the dimensions It says the lantern height is 19.5cm. Then it says height excluding spike is 67 cm.
Asked by Chris on 22 Nov 2021
Hi Chris! Thank you for your question! The dimensions of the light are: Lantern Height: 19.5cm Lantern width/depth: 12.5cm Height(including spike): 84cm Height(excluding spike): 67cm
I understand the solar lantern has rechargeable batteries. What are these called please?
Asked by Joan Higman on 16 Nov 2021
It is a 18650mAh Lithium battery. The one that we advertise on the website is not compatible. You need one that does not come with a pin, in order to fit inside the battery compartment.
Hello. Am I right in thinking charging via USB is optional and that you can just leave this out in the sun to charge?
Asked by Loraine Morley on 8 Sep 2021
yes, you can charge your light via the sun but have the option to charge your light by USB
What is area of space covered by light
Asked by Geraldine Akehurst on 4 Sep 2021
It is 50 Lumens. It is mainly a decorative light.
Is there a mode that turns off the flame effect for a steady light instead?
Asked by Brendan on 21 Aug 2021
No sorry, it will only ever flicker.
Hi, Do these lanterns have an on/off switch so you can stop them coming on when you want to?
Asked by Sarah on 17 Aug 2021
Yes, they do have an on/off switch button.
Is the lamp body detachable, iam looking for something to put inside an old gas street light ,ilike this concept but don't require the outer case
Asked by Charlie on 27 Jul 2021
unfortunately its not im afraid
How do you know when the lantern is fully charged as there doesn't appear to be anyway of showing?
Asked by G.Barnard on 9 Jul 2021
It will take 4 hours for the unit to fully charge via the USB cable.
Hi, I like the look of these lights do you have to have the USB near an electrical plug or can you just charge them then place them in the garden?
Asked by Brenda on 5 Jun 2021
You can just take the light indoors, charged it and place it back in the garden.
Does this have integrated solar panel, or separate solar panel; with power lead? I am looking for a lantern with a separate solar panel and a few metres power cable
Asked by Graham Morris on 27 May 2021
This lantern has an integrated solar panel.
What is the IP rating of the lantern?
Asked by Chloe Lowry on 25 May 2021
IP44
What colour is the actual lantern black or brown? Is it metal or plastic?
Asked by Janice McCaughey on 9 May 2021
It is black and made of plastic.
Hi I can't seem to find the instructions on my lantern . Could you send me a copy ? I gave charged it but can't get it to work . I think batteries came with it. .. thanks rose
Asked by Rose Alfano on 28 Apr 2021
Please do hold down the on/off button at the bottom of the light for 5 seconds.
What ip does this have, and what kind off solor panel please
Asked by Samantha Smith on 6 Apr 2021
its is IP44 and the solar panel is integrated on the top of the light
Is the latter the same one as in the video. The one in the video looks like it has a pattern on the glass
Asked by Chris B on 30 Mar 2021
No, that is our Trueflame torches, they have a filigree pattern. The crook lantern is as shown.
Is this light waterproof?
Asked by Nicola Mainwaring on 22 Feb 2021
These lights are waterproof.
What is the body of the light made of? Is it glass for the panels? or a plastic? Thank you
Asked by Jason Christopher Grimes Vye on 13 Aug 2020
It's plastic.
What is the body of the light made of? Is it glass for the panels? or a plastic? Thank you
Asked by Jason Christopher Grimes Vye on 13 Aug 2020
It's plastic.
How do I use power saving mode?
Asked by Julie on 22 Jul 2020
Please press on the power button 2 times.
Could this be fastened onto stone pillars ?
Asked by Pam Hare on 13 Jul 2020
I am afraid not, we do not recommend that.
is the price for a single item or a pair?
Asked by Aileen on 2 Jul 2020
The price is for one lantern.
Are you able to purchase replacement USB charging cables, the connections are proprietary and I seem to have misplaced mine. Thanks.
Asked by Neil Martin on 1 Jul 2020
I am afraid that we do not sell the charging cable separately.
What is this item made of? Does it use plastic of glass in the windows? Is the frame metal or plastic? Thanks
Asked by Hanna on 11 Apr 2020
The item is made from toughened plastic and the window are plastic. The Crook it sits on it metal.
Dimensions of lamp and height of crook?
Asked by Ann Crick on 18 Mar 2020
Lantern Height: 19.5cm Lantern Width: 12.5cm Height: 67cm (excluding spike) Overall Height: 84cm (including spike)
I have two of these and they need charging,have put them on charge via USB but have no indication as to the charge going in do I have to switch off to charge and how long to keep charging for full charge ?
Asked by Anthony Banks on 14 Mar 2020
We recommend charging these for 4 hours and then after that they should be fully charged. Once they are off charge, thrun them on by pushing and holding the button in for 3-5 seconds and they should then come on for you i nthe evening and then recharge during the day.
Where can I purchase the rechargeable batteries from
Asked by Alan moulton on 21 Dec 2019
batteries can be purchased here
What material are the lanterns made out of? Would they be able to withstand windy conditions? Ie not get blown off a table?
Asked by lyn on 6 Aug 2019
The Lanterns are made of toughened plastic. The light weighs approximately 0.8kg so would take a good amount of wind to blow them off a table.
Hi. Just wondering if you can turn the TrueFlame effect off on the solar lantern to give a constant non-flickering light? Many thanks
Asked by Gareth Oakley on 24 Jul 2019
No, the flame effect is always on.
Can you turn these on and off?
Asked by Ryan Tate on 23 May 2019
Yes, the Crook Solar Lanterns has a on/off switch
Is the light source: led, bulb? replaceable?
Asked by Barrt Sidaway on 2 Nov 2018
LED and you will not need to replace them.
Could this be used in a sunny conservatory?
Asked by Samantha Gee on 15 Aug 2018
Almost all glass has some sort of UV protection and filters out light which in turn reduces the amount of charge you get from a solar panel. However, the Lamp comes with USB backup so you could add additional charge as and when needed or pop the light outside in the day and bring it in at night.
Could this be mounted on the top of a fence post say? i.e. could you possible screw through the base into the top of a fence post to secure it?
Asked by Mitchell Wright on 3 Aug 2018
This isn't how it's designed to be used however the base could be removed to allow holes to be drilled to secure it as you describe.
How many Lumens does this product produce on a full charge?
Asked by Hugh Currie on 2 Aug 2018
50 lumens