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Frequently asked questions
hi, what type of battery does it use? Also what is the size of the solar panel on the top? thanks
Asked by Raj on 8 Sep 2023
The top is 90 mm in width. The battery is not replaceable in the Trueflame as it is wired in.
Please can you advise where can I buy new batteries? we have four of these lights from a few years ago and none of them are working.
Asked by Lynda Poyser on 7 Apr 2023
Hi Lynda, Unfortuantely, the batteries on our TrueFlame Mini Solar Torch Light cannot be replaced.
Hi Are you planning to do these lights with the USB charger option in the future. Thanks
Asked by JOHN on 12 Feb 2023
Hi There, We do have a bigger version of this light which you can charge by USB, If you click here .
Hi, Does the power saving mode reduce the brightness, or turn them off (or is there a separate on/off switch so you can stop them coming on when you want to)?
Asked by Sarah on 17 Aug 2021
There is only one switch button with 3 modes. Mode 1: The light is set to work at full brightness Mode 2. Powersaving mode (will reduce the brightness) Mode 3: Light will switch off
Hi could you tell me where your products are made/ manufactured please Thank you Amanda
Asked by Amanda on 10 Aug 2021
our products are manufactured in China and distributed in the UK
So the larger light has a USB + solar panel for charging, 96 LED's and a bracket as well as a spike for mounting, is this correct?
Asked by Mark Ritson on 25 Mar 2021
That is correct! Apart from the fact that it can only be installed with the spike. There is no wall-mounted bracket.
Will these charge in normal daylight or do they have to be in direct sunlight to charge?
Asked by Simon on 22 Mar 2021
We recommend for these to be in as much direct sunlight as possible or in a position where there would be direct sunlight. They also have the power saving mode for shadier spots.
Can you leave these outside but turned off for a long period of time? Would this overcharge? Or reduce battery life?
Asked by Nick Pomfret on 17 Mar 2021
We recommend leaving the lights switched on and they will come on automatically evening. That way the battery neither will go flat nor overcharge.
Hi. What are they made of? metal or plastic? Do they have a guarantee? Thanks
Asked by Rebecca Wright on 7 Mar 2021
They are made of plastic and they come with a 12-months warranty.
Just received my true flame mini and the USB type larger ones for the small one it says a well positioned solar panel can make them work in the winter better can you add a solar panel
Asked by James on 9 Dec 2020
No you cannot add a solar panel, this is refering to the positioning of the light as the solar panel is on the top of it.This statement applies to all our lights.
Can you use these indoors? Would they get enough charge by a window?
Asked by Kate on 3 Oct 2020
These cannot be used indoors.
The garden centre I purchased these from displayed them with a stand attached instead of a stake. Is it possible to purchase these so they could be placed on a table?
Asked by Lynda Trefry on 12 Aug 2020
I am afraid not, these lights come only with a stake.
What's the size of battery and rating of solar panel in terms of mAh?
Asked by Zishan Sheikh on 31 Jul 2020
That is the type of the battery: nimh/500 mAh/1.2v
Can they be fitted to the wall? thank you
Asked by ann blewett on 21 Jul 2020
I am afraid not.
How can I get them to work. Cannot find switch. Been in garden several days. So should be well charged
Asked by Georgina WHORTON on 20 Jul 2020
Please use the power button located on the light head to operate the light. If you need more help please send an email to support@thesolarcentre.co.uk.
Can you recharge these like the larger ones.
Asked by Yvonne on 1 Jun 2020
These lights cannot be charged via the USB.
Can you tell me what material these are made out of please?
Asked by Sarah Adderley on 24 Apr 2020
toughned plastic.
Hi, how many LEDs does each torch have? Is it 96?
Asked by Alisdair on 20 Apr 2020
That is correct!
Hi can you replace the rechargeable battery?
Asked by Michelle Keery on 19 Apr 2020
No, sorry!
What is the actual colour of outer casing of these lights?
Asked by Julie Lomax on 18 Apr 2020
The outer casing is black.
Would you be able to attach the mini version to a fence?
Asked by Gayle on 14 Apr 2020
This would not be possible.
Do you still have any large ones
Asked by Colin appleby on 11 Apr 2020
Yes we sell the Two pack of the Larger Tureflame here and we sell the single larger ones here
How do you change the batteries on these lights
Asked by Debby on 10 Apr 2020
The batteries on the Mini Trueflame cannot be changed.
Hi can you replace the battery. If so how. Thanks
Asked by ANGELA on 10 Apr 2020
The batteries on the Mini Trueflame cannot be changed.
Do these still need 3/5 days to charge in bright sunlight.
Asked by Graham Davison on 9 Apr 2020
Yes, we recommend them having a good charge for 3-5 days.
Are these dusk til dawn lights
Asked by Ian Fielding on 9 Apr 2020
That is correct.
Can these be wall-mounted instead of spike in the ground?
Asked by Clare Moore on 27 Mar 2020
No, sorry!
What is the maximum length of cable between the panel and the lights? Also what is the maximum distance between each light?
Asked by Simon on 4 Dec 2019
These do not come iwth any cable, the panel is based on top.
What is the height of the light
Asked by S shah on 28 Nov 2019
Dimensions Height: 380mm (above ground after install) Overall Height: 490mm (including spike) Diameter of light head: 70mm Diameter of pole: 22mm
Can you deliver to Europe?
Asked by Fred Rowland on 27 Nov 2019
Usually we can yes! Please see where we deliver to on our Delivery Info Page here
Hi Can you let me have the dimensions of the box
Asked by TERESA BOWLER on 28 Oct 2019
The box dimesions are: 26.4 x 11.2 x 11.2 cm
How do I replace Batteries
Asked by Raymond Brittle on 22 Oct 2019
Unfortuantely these batteries cannot be replaced, however they are made with long life rechargable batteries, so should last up to 4 years.
Are the lights made out of steel? If so is there a stainless steel option?
Asked by David Court on 3 Jul 2019
No, the lights are made of toughened plastic.
How many LEDs in each please. Similar torches bay from 31 up to 92. I would assume that the more LEDs the brighter the output? Thanks.
Asked by Eddie Prest on 3 Jun 2019
Yes, the more LEDs the brighter the output would be but you can only have so many LEDs with the space and to create the effect, also the number vs the size of the panel need to match. The Mini TrueFlame has 36 LEDs.
Are the mini trueflame the same brightness as it's larger brother?
Asked by Steve Wheadon on 28 May 2019
The Lumen output will be less than 2/3 lower due the size of the lamp however these are designed to complement the larger trueflame so if you asking if the effect is similar then yes but just smaller.
How many LEDs do these have? Are they the same quality as larger one?
Asked by Helen Pennington on 24 May 2019
The Mini TrueFlame has 36 LEDs, less than it's older brother due to the size of the lamp.
Does the 2 mini version flame light charge from electric indoors as the larger one does?
Asked by Janie on 1 May 2019
No, the Mini Trueflame are only solar powered with no USB
I am looking for these lights with a bracket so I can place on my decking rail
Asked by Evelyn n on 30 Apr 2019
The small version of the TrueFlame solar lights only has a spike. The large version comes with a bracket
do these lights have an on and off button
Asked by Peter salthouse on 13 Apr 2019
Yes, just below the light head.
Hi, Do the mini torches have 96 leds as in the larger size? Thanks
Asked by Glen on 30 Sep 2018
36 LEDs in the mini as its much smaller.