Thank you for your review Deborah
I am very sorry that you have received a light which is damaged, I did try to look up your details to provide you with a replacement, however I could not find your order, so please do get in contact with [email protected] so I can get this resolved immediately for you.
With regards to the change in product, the only change has been the USB function which a vast majority of our customers love as they can pro-long the life of their lights in the winter and creating a wonderful atmosphere in their garden, however we thrive on customer feedback and we will certainly look into these concerns.
|Product ID: SS9965|
|Weight: 0.80 kg|
|Product Barcode: 5060188642107|
In the Box
These will need to be switched on. Please push and hold the button directly in (not left or right) for 3-5 seconds and they will lightup in the evening.
Not necessarily If you plug in the light and give it a good charge it does not matter if it is on/off (if you are not able to tell) but if you can tell then do leave it off then that way it isn't working and charging and will hold the charge it has gained.
The batteries are wired into the light so this cannot be changed, however they are fitted with long life batteries so these will last up to 3-4 years.