Frequently Asked Questions - Shield Twin Solar PIR Light

Question:

Hi not sure if my question has been answered here before but the lights i are getting weak after having for over a year so can the batteries be changed and if so which ones do I need to buy please
By Dave on Sep 28,2023

Answer:

Hi Dave, These lights dont have replaceable batteries but i would suggest to switch it of for 3 to 5 days leave in the sun and it should gather a booster charge 

Question:

How far away can the pir detect movement?
By Linda Kerr on Sep 22,2023

Answer:

Hello,

The motion sensor offers 120 degrees detection angle at a range of up to 10m can be rotated horizontally through 180 degrees. 

Question:

Twin Solar PIR. Do you supply an extension cable for these units Thank you
By Richard Chapman on Aug 15,2023

Answer:

Hello Richard, 

Unfortunately, we do not. 

Question:

What is the length of cable between the solar lights and the solar panel?
By Gemma on Aug 3,2023

Answer:

Hi Gemma. There is 3m of cable between the light and solar panel.

Question:

Hi, Is it possible to get a LED outside light with a pir range of more than 10 m ? Thanks
By Terry Barrett on Feb 15,2023

Answer:

Hi Terry, our EVO SMD PRO has a 12m motion sensor range, if that helps 

Question:

Hi Could this light be turned on permanently for a short while, for example to light up a patio if you have guests. Regards Gary
By Gary Loveland on Feb 14,2023

Answer:

Hi There , 

Unfortunately, it only comes on when it detects motion.

Question:

Are the batteries usb or mains rechargeable should there not be enough sun ?
By ROBERT PEARCE on Nov 8,2021

Answer:

No, these can only be charged via the sun. We would not recommend charging these by mains. 

Question:

Is it possible to adjust the brightness of these lights?
By Jason on Oct 25,2021

Answer:

No it is not possible. 

Question:

what is the max distance between light and solar panel
By Bill on Oct 15,2021

Answer:

It is approximately 5m of cable between the light and solar panel.

Question:

What colour is this light and how much lumen gives? Thank you
By Williamson on Jul 31,2021

Answer:

this light is natural white in colour and 550 lumens 

Question:

Can the motion sensor be switched on/off so that I can have it on, whilst working outside, without it going on/off. Can you adjust the distance for detecting movement? I have a boat and I dont want it going off every time someone walks down the pontoon.
By sharon on Jul 23,2021

Answer:

You cannot adjust the range of the PIR sensor.

There is an on/off switch that will be used to monitor the light, not the PIR sensor.

 

Question:

Can the cable (quoted as "approx" 5m) be lengthened? I need about 10m as I want to put the light fitting at the bend of an "L" shaped covered passageway. If not, can you suggest an alternative? Thanks.
By Nick Vernon-Smith on Jul 6,2021

Answer:

I am afraid that we do not sell an extension cable for that light. 

Question:

What lenght of cable is supplied? I would like to put the light unit down the side of the house but its north facing and recieves no sunlight the photovoltaic panel would have to go either to the fron or rear of the house.
By Adrian on May 9,2021

Answer:

The cable provided is approximately 5m long. 

Question:

Great product, but can one change the settings so that it does not come on during the day? I have one on a busy path and movements during the day trigger it go on during the day.
By Alex on Apr 25,2021

Answer:

Yes, please adjust the lux sensor so that it is further away from the sun symbol. 

Question:

Other solar lights which I have purchased from the solar centre can be initially ‘boost charged' with a USB lead. Can this solar panel be chargeD in this way?
By Iris Corfield' on Mar 28,2021

Answer:

No, we recommend just leaving the light off for up to 5 days to allow a base charge on the batteries. 

Question:

Hi, How long is the wire from solar panel to pair light unit. Thanks
By Terry on Mar 15,2021

Answer:

5 metres

Question:

Having been caught with IP44 products which then fail, I'd be grateful if you'd let me know what the IP rating is for this. It looks exactly what we need so just keen to check. Thanks.
By Tim Stone on Jan 23,2021

Answer:

This is rated as IPX5. The light so far has had no ingress issues. 

Question:

Does the bracket fit on the corner of the house. As want one light to go down the side of the house and the other to the front. Thanks
By Douglas Griffiths on Jan 18,2021

Answer:

The surface needs to be flat, it will not go onto a corner. 

Question:

Why is my sensor flashing red
By ingrid anderson on Jan 15,2021

Answer:

This should happen at the same time the light goes/on off. It is just showing that the sensor detected something. 

Question:

How long is the cable from the solar panel?
By Steve on Jan 3,2021

Answer:

The cable is approximately 5m

Question:

Is 500 lumens for each light (1000 lumens total) or for both (250 each) thanks
By Jonathan on Dec 25,2020

Answer:

Hi, it is over both lights, so 250 each. 

Question:

Does the PIR activate the light if the solar panel has an ambient light on it. There is a street light providing some light to the property but it is on the south facing wall where the solar panel would ideally be situated?
By Marcus Spence on Dec 15,2020

Answer:

If there is any light on the solar panel the lights may not come on as they cannot detect darkness.

Question:

Hi can this be used as a light inside a shed, will it stay on all the time it detects movement also how dark does it have to be for the light to come on? Thanks
By Paul on Dec 3,2020

Answer:

It could be used as a light in a shed but we do not recommned it it's an outdoor security light, yes it will stay on as long as theres motion. The solar panel will only come on in darkness, if light shines on the panel then the light won't come on.

Question:

Can I use this light indoors for my garage, which is a storage area. Or is there a more suitable alternative? Thanks
By Kris on Nov 17,2020

Answer:

This is a security light we do not recommend the use of it indoors, due to the acess to the solar panel.

Question:

Can the bulb be replaced when it stops working
By Iain Gillies on Nov 11,2020

Answer:

No we do not sell replacement bulbs for this light

Question:

I understand the motion detector can be rotated horizontally but can it be rotated vertically to point it downwards?
By Chriss Line on Nov 11,2020

Answer:

No it can only be moved from side to side 

Question:

Hi Please advise the length of cable from the panel to the light - whats the max distance away from the light the panel can be placed at?
By J Bhatti on Nov 9,2020

Answer:

Approx 5m

Question:

Does the pir rotate to point downwards?
By Julian castle on Oct 11,2020

Answer:

no it does not roatate downwards only side to side.

Question:

I'm about to purchase these lights, however are these lights a bright white? Can you change the bulbs? Or do you have any that are “ warm light”? Thanks
By Jocie on Sep 22,2020

Answer:

These bulbs cannot be changed, these are a white colour. We do not do anything in a similar style which is warm white. 

Question:

what is the detection range and angle of the PIR and how long do the lights stay on once triggered. Once triggered do the lights stay on while there is movement or do they go off and have to re-trigger
By Nigel Goodall on Sep 21,2020

Answer:

The motion sensor offers 120 degrees detection angle at a range of up to 10m can be rotated horizontally through 180 degrees.Time ranges from 10-80 seconds.

Question:

Can the motion detector be rotated through it's vertical direction? It only mentions 180' through horizontal direction.
By Alf on Aug 16,2020

Answer:

no sorry just horizontal direction.

Question:

Hi What IP are these lights?
By Sandra on Jul 15,2020

Answer:

IPX5

Question:

Can the light stay on as a floodlight or is it only a security light which switches off and on ?
By Pauline Auerbach on Jun 12,2020

Answer:

This only works when motion is detected and cannot stay on permanently like a floodlight. 

Question:

Is this item designed for British winter weather
By Rosemary on May 22,2020

Answer:

That is correct yes. 

Question:

Are the fixing screws/plugs and cable clips included please? Solar panel itself will be fitted on a south-west facing wall. Would this work?
By Steven Crofts on Apr 7,2020

Answer:

Everything needed to install the light is included. Yes the south west facing will be fine and should work. 

 

Question:

How long is the cable from the solar panel to the light? Can it be extended?
By Andrew Jeffrey on Mar 8,2020

Answer:

Approximately 5m of cable between the light and solar panel. We do not currently have an extension for this light. 

Question:

just wonder how it fits to a wall cares anyway too fit it to wall in pictures thanks rod
By rodney kinge on Jan 21,2020

Answer:

There are brackets for the light head and panel and they just drill/screw into the wall. 

 

Question:

Hi, How long is the rechargeable battery supposed to last? Can you purchase a new battery seperatly?
By John on Jan 17,2020

Answer:

The battery should last up to 3 years, sometimes more. Thebatteries cannot be replaced as they are wired in.

 

Question:

is their a way to convert it so it comes on with a switch instead of motion?
By Hannah pattle on Jan 2,2020

Answer:

No, Sorry!

Question:

I live in Wales and we get a lot of heavy rain here. Is Is this lamp fully waterproof? I have tried two different types so far and both have failed within a few weeks because of water ingress.
By Paul Powell on Dec 16,2019

Answer:

We have not had any water ingress issues reported to us on the Shield, so you should have no issues. 

Question:

What is the optimum height it should be placed? what is the weatherproff rating please?
By Philip Bassett on Dec 15,2019

Answer:

Just as a rough guide you would be better off installing the light no higher than 4m

Question:

Are the batteries replaceable? The 'Eye' solar light I have at the moment has just stopped working - I guess the batteries have failed, as all connections & solar panel seem OK.
By Steve on Dec 2,2019

Answer:

The batteries in the Shield are not replaceable, but are equpiped with  long life, so they should not need changing and can last up to 3-4 years. 

 

Question:

Is there an extension cable for this light
By Gordon H on Nov 29,2019

Answer:

There is currently no extension available for the Shield. 

Question:

I want to use the lampt to illuminate my drive and activate by the car when I drive in. Will it do this? It is a standard size two car drive.
By Ian Jones on Nov 23,2019

Answer:

The light will do this for you provided the headlamps of the car do not hit the solar panel, it will then think it is daytime and will not come on until the headlamps are off. 

 

 

Question:

How long is the cable connection the solar panel to the security lights?
By Peter Sowler on Nov 6,2019

Answer:

Approximately 5m of cable between the light and solar panel.

Question:

How well does the solar panel charge the battery during the depths of a typical British winter (or summer for that matter). I have had two solar lights (not from you) that simply do not perform well as soon as there is no direct sunlight available to charge the battery.
By Bob on Oct 28,2019

Answer:

The Shield is a PIR light, as such this can hold onto its charge for a lot longer. This will have no issue performing for you throughout summer/winter. We strongly recommend that the panel is placed south facing for optimum charge. 

Question:

Hi, Two questions...is this light only activated to come on as a PIR and secondly if it is can you set the time on how long the light stays on per each activation? Thank you
By Rob on Oct 27,2019

Answer:

The Shield will only activate when there is movement picked up by the sensor, you can adjust the time, it ranges from 10-80 seconds.

Question:

Hi there, a couple of questions: I want this to light my parking area, so it would be located approx. 7m back from the road and at a height of 2m. I'm concerned about the passing traffic activating the PIR. I live in the North of Scotland. Will the IP rating be sufficient? Regards
By Iain Gillies on Oct 19,2019

Answer:

The Shield has a range of up to a range of up to 10m, so at 7m back this will pick up traffic. Just as a rough guide you would be better off installing the light no higher than 4m, so 2m should be OK. 

 

 

Question:

Just wondering if this light will be good to use in Africa?
By C Uju on Sep 22,2019

Answer:

Shouldn't be an issue with installing in Africa. Sea air (salt) can limit the life of a product but not by much. 

Question:

How long is the cable between the light and the solar panel?
By Matt Williams on Sep 19,2019

Answer:

Approximately 5m of cable between the light and solar panel.

Question:

The diagram suggests that the lights are independently adjustable side to side and up and down. A review on 30th June says that they're not. What have I misunderstood?
By Paul H on Aug 9,2019

Answer:

Yes, the lights can rotate both up and down. left and right. The joint allowing the light to rotate can be a little stiff.

Question:

What are the dimensions of the solar panel please
By Charles Billington on Jul 10,2019

Answer:

18.4cm x 13.3cm 

Question:

Hi does the PIR tilt downwards ? i want to illuminate a narrow path but do not want the PIR detecting movement in the neighbours garden.
By Paul F on May 28,2019

Answer:

The pir rotates about 45 degrees downwards. I would suggest testing the location of the light before fully installing. The height of the light will make a big difference to the distance the pir will trigger.

Question:

Is it possible to switch between the motion detection (sensor) and constantly on? So it can be both a security light and a wall light.
By Colin on Apr 9,2019

Answer:

The Sheild is only a motion sensor light. Our Wedge Elite and Wedge Plus come with a remote control allowing use as a wall light and motion light.

Question:

Once the light is activated, how long does it stay on for? Thanks
By Sam on Apr 7,2019

Answer:

The adjustable light activation time ranges from 10-80 seconds.

Question:

Please confirm lumen output Is it 550 lumen per led lamp or 550 lumen for the pair
By Geoff on Apr 4,2019

Answer:

550 Lumens total output.

Question:

what is the sensor pick up rang?
By tom on Apr 1,2019

Answer:

The motion sensor offers 120 degrees detection angle at a range of up to 10m can be rotated horizontally through 180 degrees

Question:

What is the length of the cable between the panel and the light?
By Sarah Mitchell on Feb 15,2019

Answer:

Approximately 5m of cable between the light and solar panel. 

Question:

I'm guessing it will be OK to mount the light fitting inside the shed with the solar panel on the outside, it will then illuminate when I enter the shed and set off the motion sensor?
By R J Cooper on Feb 8,2019

Answer:

Yes. It is bright at 550 lumens so depends on the size of the shed, you could always point the lights up or have a look at our shed lighting range.

Question:

Hello, Can we use the equipment without the detection? If not, have you the same material without detection range? Kr,
By Ariane on Jan 29,2019

Answer:

Sadly this is a security light only. Please take a look at our wall lights category. 

Question:

What is the IP waterproof rating?
By Alison Lewis on Jan 16,2019

Answer:

IPX5

Question:

Can you limit the detection range to 10 metres or less. We don't want it to switch on every time someone walks by.
By Sue on Dec 3,2018

Answer:

You can not adjust the sensitivity of the pir but you can change the angle pir to reduce the distance by pointing to down. 

Question:

Can you please advise the luminum of this light and is it led, if
By Roy Rainford on Nov 12,2018

Answer:

The Shield is 550 lumens and uses SMD technology (much brighter than standard LED) 

Question:

Is the rechargeable battery unit removable i.e. to enable boost in winter ? I have found that previous solar lights do not get sufficient charge during winter months
By Ian Miller on Nov 4,2018

Answer:

No, the battery is not removable. If the light gets low on charge you could simply switch it off for a few days to charge up but as this is a motion activated light you shouldn't need to unless the panel is in a poor location.  

Question:

I have another PIR light from you which has an on/off switch. Does the Twin Solar PIR light also come with an on/off switch built in?
By Paul on Oct 24,2018

Answer:

The switch is on the base of the light head.

Question:

Presumably it comes with the battery pack included and if so what would be the life expectancy be given average use? What sort of range does it cover? Thanks in anticipation!
By Frank Oliver on Oct 24,2018

Answer:

Yes, the light comes with the battery. All our lights come with a 12-month warranty. We'd suggest 3-5yrs but most last a lot longer.  I have many 7yr+ old lights still working without issues. 

Question:

Is this light suitable to fix on a corner of my garage and work from two sides ? If not do you have one that would be suitable
By Colin Ewen on Oct 20,2018

Answer:

It depends on how much dedication you require. The motion sensor offers 120 degrees detection angle at a range of up to 10m can be rotated horizontally through 180 degrees. If 120 degrees is not enough then you could consider two lights.

Question:

I've got some other lights I've bought from you and in the descit said they work well in winter are these just as reliable if they come back as just as good I will be mounting the solar panel on the roof next to my domestic solar panels to gain optimum charge Many thanks
By Peter Sullivan on Aug 28,2018

Answer:

Yes, these are designed to work well throughout winter.

Question:

Hi all just a quick one,can the extension cable be added to the original 5 metres? Thanks
By Tony on Feb 25,2018

Answer:

Currently, we don't sell an extension cable for this product. 

Question:

Is it possible to replace the battery pack? If so, could you provide a reference number please? Thanks Duke
By Duke on Feb 11,2018

Answer:

Yes you can replace the battery pack, we plan on stocking them near the end of 2018

Question:

Hi there , just wondering is each lamp 550 lumens of light or is that combination of the two, thanks
By Billy on Jan 28,2018

Answer:

550 Lumens is the total output of both lights

Question:

What is the lumen output please
By Steve on Jan 27,2018

Answer:

The total Lumen output is 550

Question:

I would like to install a light approx. 6m above a path. Would this light be sufficiently powerful to light up the path?
By Howard Pauls on Jan 17,2018

Answer:

The light will be fine to do this however you may find the PIR doesn't detect you from far enough away. You'd be better off installing the light no higher than 4m if possible - please bear in mind you get 5m of cable with the solar panel so that should give plenty of scope to get the panel in a good location.

Question:

2 questions, first, is it possible to add a second light to the solar panel, second, are these a fixed battery or a removable battery which can be changed when battery has worn out.
By Joy Broughton on Dec 31,2017

Answer:

The size of the solar panel and the output of the lights only allows for one light. Even with the fact, it's a motion sensor light connecting two lights would either be very dim or not trigger many times. We do sell GEO kits which you can build and customise with panels, lights, and PIRs.

Question:

How long is the included cable which connects the solar panel output to the light?
By lloyd on Nov 30,2017

Answer:

The cable is approx 5m long

Question:

In the User Guide it says "Please ensure that there are no nearby light sources hitting the solar panel or PIR sensor after dark." Would it be a problem if a nearby street light shines on the panel but not on the PIR? If so, why is that? Thanks.
By Nick on Feb 13,2017

Answer:

A street light shining on the solar panel could trick the light into thinking it's still daylight, therefore stopping the light from activating. This is rare and there are adjustable dials to compensate for this.

Question:

Can you buy extension cables to the solar panel? I can see that there is an extension cable for the EVO products, is this compatible or do I need something else?
By Martin Fitzgerald on Dec 1,2016

Answer:

We don't have an off the shelf extension cable for this however you could add a two core cable to it however this would invalidate the warranty I'm afraid.

Question:

Thank you for your quick response. It will be mounted on a flat surface but right by the corner. Can one off the lights be swivelled 180 degrees as it appears from the information stated, only 120 degrees
By Terry Davis on Nov 25,2016

Answer:

You're correct, 120 degrees is the maximum

Question:

I would like to position a twin light on the corner of my south facing house wall, so one light would face forward to illuminate a patio area, and the second to swivel180 degrees to illuminate an alleyway. I am not sure reading the product details that this can be done. Also, how waterproof are these units? I have read that many fail after heavy rain. How big is the solar panel and the light fitting as I need to avoid a Dutch canopy. How long is the connecting cable. Many thanks
By Mr Terry Davis on Nov 24,2016

Answer:

The Shield has to be mounted on a flat surface so you won't be able to install it as you describe. The Shield has exceptional waterproofing, to date we've had no issues at all with water ingress. All of the dimensions for the product and the solar panel can be found within the product image gallery and there's 5m of cable with the panel.

Question:

Would it be possible to wire up this unit to an outdoor switch so it can be used like a normal light rather than having to use it with the PIR. Can the PIR be switched off?. I do not want any auto on/off lighting arrangements just a normal switch system, thanks. I cannot seem to find a light that does this.
By Steve Adams on Nov 23,2016

Answer:

The Shield can only be used as a PIR light. The Evo SMD RC can be operated via the remote to switch on and off as required.

Question:

Hello! I need to extend the cable of the solar panel, do you have any tech information about Amps/Voltage or the correct size of cable I need please over 10m? Thanks!
By Marc on Nov 16,2016

Answer:

You'll need a two core cable, roughly the equivalent of 2*0.16 square millimetres

Question:

There is no picture of the solar panel with this product. Is it supplied and does it come with a mounting plate setting the panel at the optimum angle ?
By S.Frisby on Nov 7,2016

Answer:

We've added a picture of the panel now, It's mounted with a U bracket so can be angled up and down as required.

Question:

i would like one of these for my chalet ,,in past think sea air gets to other lights and the corrode fast any tips like putting grease on connections thanks,,
By karl lans on Nov 5,2016

Answer:

We haven't had any issues reported to us with corrosion however I've heard that WD40 can provide a good coating or alternatively using clear silicone over where the plug from the panel enters the underside of the light.

Question:

I would like to mount these on the post to illuminate anyone accessing the driveway! How high would they need to be installed? I live out in the country down a private lane 1.5miles long so apparently power security lights would be ideal option. Thank you in advance :)
By Jane on Oct 31,2016

Answer:

You can install the light at any height you like, most people go for something around 2 - 3m It's worth having a think about the solar panel position, with this higher is usually better as it will avoid the shadows more.

Question:

Hello, Please can you provide me with some more specifications for this fitting? In particular the battery capacity and the PV spec. Thank you..
By Darren on Oct 27,2016

Answer:

The Shield has 2 x Li-Ion 3.7v 2000mAh batteries and a 2.5W solar panel.

Question:

At night do the lights stay illuminated all the time? Or do they only come on when motion is detected? I currently have a different brand and lights stay on all night and give a brighter light when motion is detected which is not what I was looking for.
By Martin on Oct 9,2016

Answer:

All our security lights will only turn on when motion is detected.  Lights that remain on dimly all the time tend, in the longer nights, to run out of energy and so don't operate when the light is needed.

Question:

Is the solar panel independent of the lighting unit?
By Colin H on Aug 29,2016

Answer:

The solar panel is independent and has approximately 5m of cable between the light and panel.